feat(admin): complete full integration of kefu, finance, product and order modules with real RPC data streams
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comlibmb
301
services/admin/kefuService.uts
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301
services/admin/kefuService.uts
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import { rpcOrNull, rpcOrValue, rpcOrEmptyArray } from '@/services/analytics/rpc.uts'
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/**
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* 客服账号类型
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*/
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export type KefuAccount = {
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id: string
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user_id: string
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nickname: string
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avatar: string | null
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status: number
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is_online: boolean
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created_at: string
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updated_at: string
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user_account: string
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}
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/**
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* 话术分类类型
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*/
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export type WordCategory = {
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id: string
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name: string
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sort: number
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created_at: string
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updated_at: string
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}
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/**
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* 快捷话术类型
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*/
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export type KefuWord = {
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id: string
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category_id: string
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title: string
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content: string
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sort: number
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created_at: string
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updated_at: string
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category_name: string
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}
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/**
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* 用户留言类型
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*/
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export type KefuFeedback = {
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id: string
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user_id: string | null
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nickname: string | null
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phone: string | null
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content: string
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status: number
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reply_content: string | null
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processed_at: string | null
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created_at: string
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updated_at: string
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user_account: string | null
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}
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/**
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* 自动回复类型
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*/
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export type AutoReply = {
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id: string
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keyword: string
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content: string
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reply_type: string
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status: number
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created_at: string
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updated_at: string
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}
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/**
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* 客服配置类型
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*/
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export type KefuConfig = {
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type: string
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feedback: string
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phone: string
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link: string
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}
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/**
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* 获取客服账号列表
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*/
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export async function fetchKefuAccountPage(
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page: number,
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pageSize: number,
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search: string | null = null,
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status: number | null = null
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): Promise<{ total: number, items: Array<KefuAccount> }> {
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const res = await rpcOrNull('rpc_admin_kefu_account_list', {
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p_page: page,
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p_page_size: pageSize,
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p_search: search,
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p_status: status
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} as UTSJSONObject)
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if (res == null) return { total: 0, items: [] as Array<KefuAccount> }
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return {
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total: (res as any).total as number,
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items: (res as any).items as Array<KefuAccount>
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}
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}
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/**
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* 保存客服账号
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*/
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export async function saveKefuAccount(
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id: string | null,
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userId: string | null,
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nickname: string | null,
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avatar: string | null,
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status: number
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): Promise<string | null> {
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const res = await rpcOrValue('rpc_admin_kefu_account_save', {
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p_id: id,
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p_user_id: userId,
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p_nickname: nickname,
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p_avatar: avatar,
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p_status: status
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} as any)
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return res != null ? String(res) : null
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}
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/**
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* 删除客服账号
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*/
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export async function deleteKefuAccount(id: string): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_account_delete', { p_id: id } as any)
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return ok === true
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}
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/**
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* 设置客服账号状态
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*/
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export async function setKefuAccountStatus(id: string, status: number): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_account_set_status', { p_id: id, p_status: status } as any)
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return ok === true
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}
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/**
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* 获取话术分类列表
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*/
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export async function fetchWordCategoryList(): Promise<Array<WordCategory>> {
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return await rpcOrEmptyArray('rpc_admin_kefu_word_category_list', {} as any) as Array<WordCategory>
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}
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/**
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* 保存话术分类
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*/
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export async function saveWordCategory(id: string | null, name: string, sort: number): Promise<string | null> {
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const res = await rpcOrValue('rpc_admin_kefu_word_category_save', { p_id: id, p_name: name, p_sort: sort } as any)
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return res != null ? String(res) : null
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}
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/**
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* 删除话术分类
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*/
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export async function deleteWordCategory(id: string): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_word_category_delete', { p_id: id } as any)
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return ok === true
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}
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/**
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* 获取快捷话术列表
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*/
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export async function fetchKefuWordList(categoryId: string | null = null, search: string | null = null): Promise<Array<KefuWord>> {
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return await rpcOrEmptyArray('rpc_admin_kefu_word_list', { p_category_id: categoryId, p_search: search } as any) as Array<KefuWord>
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}
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/**
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* 保存快捷话术
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*/
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export async function saveKefuWord(
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id: string | null,
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categoryId: string,
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title: string,
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content: string,
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sort: number
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): Promise<string | null> {
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const res = await rpcOrValue('rpc_admin_kefu_word_save', {
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p_id: id,
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p_category_id: categoryId,
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p_title: title,
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p_content: content,
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p_sort: sort
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} as any)
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return res != null ? String(res) : null
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}
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/**
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* 删除快捷话术
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*/
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export async function deleteKefuWord(id: string): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_word_delete', { p_id: id } as any)
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return ok === true
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}
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/**
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* 获取用户留言列表
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*/
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export async function fetchFeedbackPage(
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page: number,
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pageSize: number,
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search: string | null = null,
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status: number | null = null
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): Promise<{ total: number, items: Array<KefuFeedback> }> {
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const res = await rpcOrNull('rpc_admin_kefu_feedback_list', {
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p_page: page,
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p_page_size: pageSize,
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p_search: search,
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p_status: status
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} as UTSJSONObject)
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if (res == null) return { total: 0, items: [] as Array<KefuFeedback> }
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return {
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total: (res as any).total as number,
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items: (res as any).items as Array<KefuFeedback>
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}
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}
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/**
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* 处理用户留言
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*/
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export async function processFeedback(id: string, replyContent: string): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_feedback_process', { p_id: id, p_reply_content: replyContent } as any)
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return ok === true
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}
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/**
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* 获取自动回复列表
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*/
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export async function fetchAutoReplyPage(
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page: number,
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pageSize: number,
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search: string | null = null
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): Promise<{ total: number, items: Array<AutoReply> }> {
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const res = await rpcOrNull('rpc_admin_kefu_auto_reply_list', {
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p_page: page,
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p_page_size: pageSize,
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p_search: search
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} as UTSJSONObject)
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if (res == null) return { total: 0, items: [] as Array<AutoReply> }
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return {
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total: (res as any).total as number,
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items: (res as any).items as Array<AutoReply>
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}
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}
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/**
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* 保存自动回复配置
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*/
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export async function saveAutoReply(
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id: string | null,
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keyword: string,
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content: string,
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replyType: string,
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status: number
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): Promise<string | null> {
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const res = await rpcOrValue('rpc_admin_kefu_auto_reply_save', {
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p_id: id,
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p_keyword: keyword,
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p_content: content,
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p_reply_type: replyType,
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p_status: status
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} as any)
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return res != null ? String(res) : null
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}
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/**
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* 删除自动回复
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*/
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export async function deleteAutoReply(id: string): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_auto_reply_delete', { p_id: id } as any)
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return ok === true
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}
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/**
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* 设置自动回复状态
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*/
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export async function setAutoReplyStatus(id: string, status: number): Promise<boolean> {
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const ok = await rpcOrValue('rpc_admin_kefu_auto_reply_set_status', { p_id: id, p_status: status } as any)
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return ok === true
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}
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/**
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* 获取客服配置
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*/
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export async function getKefuSettings(): Promise<KefuConfig | null> {
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const res = await rpcOrValue('rpc_admin_system_config_get', { p_key: 'kefu_settings' } as any)
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return res as KefuConfig | null
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}
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/**
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* 保存客服配置
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*/
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export async function saveKefuSettings(config: KefuConfig): Promise<boolean> {
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return await rpcOrValue('rpc_admin_system_config_save', { p_key: 'kefu_settings', p_value: config } as any) === true
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}
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