完善登录逻辑和个人资料完善

2026-05-26 11:29:06 +08:00
parent cecb51a8e2
commit 9680276b3f
27 changed files with 3934 additions and 1572 deletions
--- a/services/homeServiceService.uts
+++ b/services/homeServiceService.uts
@@ -20,6 +20,7 @@ import {
 	rejectServiceOrderAcceptance
 } from '@/services/serviceOrderService.uts'
 import supa from '@/components/supadb/aksupainstance.uts'
+import { getCurrentUserId } from '@/utils/store.uts'
 import {
 	getServiceOrderStatusText,
 	type ServiceOrderStatus,
@@ -27,6 +28,14 @@ import {
 	type ServiceOrderType
 } from '@/types/service-order.uts'

+function nowIso(): string {
+	return new Date().toISOString()
+}
+
+function buildId(prefix: string): string {
+	return prefix + '-' + String(Date.now()) + '-' + String(Math.floor(Math.random() * 100000)).padStart(5, '0')
+}
+
 function plainObject(source: any): any {
 	return JSON.parse(JSON.stringify(source)) as any
 }
@@ -576,259 +585,500 @@ function mapOrderToCase(order: ServiceOrderType): HomeServiceCaseType {
 	}
 }

+function mapOrderToWorkerTask(order: ServiceOrderType): HomeServiceTaskType {
+	let taskStatus = 'pending_visit'
+	let taskStatusText = '待上门'
+	let taskStatusTone = 'warning'
+	let actionText = '签到开始'
+	if (order.status == 'arrived' || order.status == 'in_service') {
+		taskStatus = 'serving'
+		taskStatusText = '服务中'
+		taskStatusTone = 'primary'
+		actionText = '完成提交'
+	} else if (order.status == 'pending_acceptance' || order.status == 'accepted_by_user' || order.status == 'reviewed' || order.status == 'settled') {
+		taskStatus = 'completed'
+		taskStatusText = '待验收'
+		taskStatusTone = 'success'
+		actionText = '已提交'
+	} else if (order.status == 'exception' || order.status == 'rejected' || order.status == 'cancelled') {
+		taskStatus = 'exception'
+		taskStatusText = getServiceOrderStatusText(order.status)
+		taskStatusTone = 'warning'
+		actionText = '已上报'
+	}
+	return {
+		id: order.id,
+		caseId: order.id,
+		caseNo: order.orderNo,
+		status: taskStatus,
+		statusText: taskStatusText,
+		statusTone: taskStatusTone,
+		serviceName: order.serviceName,
+		elderName: order.recipientName,
+		address: order.addressSnapshot.fullAddress,
+		appointmentTime: formatServiceAppointmentText(order.appointmentTime),
+		checkInStatus: order.executionRecord != null && order.executionRecord.checkinTime != '' ? '已签到' : '未签到',
+		recordSummary: order.executionRecord != null ? (order.executionRecord.summary != '' ? order.executionRecord.summary : order.executionRecord.remark) : '待填写服务记录',
+		staffName: order.staffName == '' ? '待分配' : order.staffName,
+		staffPhone: order.staffPhone == '' ? '待分配' : order.staffPhone,
+		actionText,
+		timeline: mapLogsToTimeline(order.logs)
+	}
+}
+
+async function listWorkerTaskIds(): Promise<Array<string>> {
+	const userId = getCurrentUserId()
+	if (userId == '') {
+		return [] as Array<string>
+	}
+	const careTaskResponse = await supa.from('ec_care_tasks').select('id').eq('assigned_to', userId).order('created_at', { ascending: false }).execute()
+	if (careTaskResponse.error == null && careTaskResponse.data != null) {
+		const result = [] as Array<string>
+		const rows = careTaskResponse.data as Array<any>
+		for (let i = 0; i < rows.length; i++) {
+			const id = readString(rows[i], 'id')
+			if (id != '') {
+				result.push(id)
+			}
+		}
+		if (result.length > 0) {
+			return result
+		}
+	}
+	const legacyResponse = await supa.from('hss_service_orders').select('id').eq('current_staff_id', userId).order('created_at', { ascending: false }).execute()
+	if (legacyResponse.error != null || legacyResponse.data == null) {
+		return [] as Array<string>
+	}
+	const legacyIds = [] as Array<string>
+	const legacyRows = legacyResponse.data as Array<any>
+	for (let i = 0; i < legacyRows.length; i++) {
+		const id = readString(legacyRows[i], 'id')
+		if (id != '') {
+			legacyIds.push(id)
+		}
+	}
+	return legacyIds
+}
+
+async function isCareTask(taskId: string): Promise<boolean> {
+	const response = await supa.from('ec_care_tasks').select('id').eq('id', taskId).limit(1).execute()
+	return response.error == null && response.data != null && (response.data as Array<any>).length > 0
+}
+
+async function completeWorkerTask(taskId: string): Promise<HomeServiceTaskType | null> {
+	const completedAt = nowIso()
+	if (await isCareTask(taskId)) {
+		await supa.from('ec_care_tasks').update({
+			status: 'ACCEPTANCE_PENDING',
+			service_completed_at: completedAt,
+			acceptance_pending_at: completedAt,
+			updated_at: completedAt
+		}).eq('id', taskId).execute()
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: taskId,
+			from_status: 'ORDER_IN_SERVICE',
+			to_status: 'ACCEPTANCE_PENDING',
+			actor_id: getCurrentUserId(),
+			actor_role: 'merchant',
+			action: 'finish_service',
+			remark: '服务记录和凭证已经提交。',
+			created_at: completedAt
+		}).execute()
+	} else {
+		await supa.from('hss_service_orders').update({
+			status: 'pending_acceptance',
+			completed_at: completedAt,
+			pending_acceptance_at: completedAt,
+			updated_at: completedAt
+		}).eq('id', taskId).execute()
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: taskId,
+			from_status: 'in_service',
+			to_status: 'pending_acceptance',
+			operator_id: getCurrentUserId(),
+			operator_role: 'merchant',
+			remark: '服务记录和凭证已经提交。',
+			created_at: completedAt
+		}).execute()
+	}
+	return await fetchWorkerTaskDetail(taskId)
+}
+
+const ADMIN_ASSESSMENT_PREFIX = '[admin_assessment]'
+const ADMIN_PLAN_PREFIX = '[admin_plan]'
+const ADMIN_RECTIFICATION_PREFIX = '[admin_rectification]'
+
+function encodeAdminRemark(prefix: string, payload: any): string {
+	return prefix + JSON.stringify(payload)
+}
+
+function parseAdminRemark(remark: string, prefix: string): any | null {
+	if (remark == '' || remark.indexOf(prefix) != 0) {
+		return null
+	}
+	const body = remark.substring(prefix.length)
+	if (body == '') {
+		return null
+	}
+	try {
+		return JSON.parse(body) as any
+	} catch (error) {
+		return null
+	}
+}
+
+function getDefaultCareLevel(order: ServiceOrderType): string {
+	if (order.serviceName.indexOf('随访') >= 0) {
+		return '随访管理'
+	}
+	if (order.serviceName.indexOf('护理') >= 0) {
+		return '护理二级'
+	}
+	return '护理一级'
+}
+
+function getOrderLatestRemark(order: ServiceOrderType): string {
+	for (let i = 0; i < order.logs.length; i++) {
+		if (order.logs[i].remark != '') {
+			return order.logs[i].remark
+		}
+	}
+	return ''
+}
+
+async function listAdminEventRows(caseId: string): Promise<Array<any>> {
+	if (await isCareTask(caseId)) {
+		const response = await supa.from('hc_work_order_events').select('*').eq('task_id', caseId).order('created_at', { ascending: false }).execute()
+		return response.data != null ? response.data as Array<any> : [] as Array<any>
+	}
+	const response = await supa.from('hss_service_order_status_logs').select('*').eq('order_id', caseId).order('created_at', { ascending: false }).execute()
+	return response.data != null ? response.data as Array<any> : [] as Array<any>
+}
+
+async function readAdminPayload(caseId: string, prefix: string): Promise<any | null> {
+	const rows = await listAdminEventRows(caseId)
+	for (let i = 0; i < rows.length; i++) {
+		const payload = parseAdminRemark(readString(rows[i], 'remark'), prefix)
+		if (payload != null) {
+			return payload
+		}
+	}
+	return null
+}
+
+async function readLatestExceptionSummary(caseId: string, order: ServiceOrderType): Promise<string> {
+	if (await isCareTask(caseId)) {
+		const response = await supa.from('hc_work_order_exceptions').select('description').eq('task_id', caseId).order('created_at', { ascending: false }).limit(1).execute()
+		if (response.data != null && (response.data as Array<any>).length > 0) {
+			const rows = response.data as Array<any>
+			const text = readString(rows[0], 'description')
+			if (text != '') {
+				return text
+			}
+		}
+	}
+	const latestRemark = getOrderLatestRemark(order)
+	if (latestRemark != '') {
+		return latestRemark
+	}
+	if (order.review != null && order.review.content != '') {
+		return order.review.content
+	}
+	return '待补充整改说明。'
+}
+
+function buildAssessmentDetail(order: ServiceOrderType, payload: any | null): HomeServiceAssessmentType {
+	const requirementTags = payload != null ? readStringArray(payload, 'requirementTags') : [] as Array<string>
+	return {
+		caseId: order.id,
+		caseNo: order.orderNo,
+		elderName: order.recipientName,
+		serviceName: order.serviceName,
+		riskLevel: payload != null && readString(payload, 'riskLevel') != '' ? readString(payload, 'riskLevel') : '中风险',
+		careLevel: payload != null && readString(payload, 'careLevel') != '' ? readString(payload, 'careLevel') : getDefaultCareLevel(order),
+		visitTime: formatServiceAppointmentText(order.appointmentTime),
+		assessmentSummary: payload != null && readString(payload, 'assessmentSummary') != '' ? readString(payload, 'assessmentSummary') : (order.remark != '' ? order.remark : '待补充上门评估结论。'),
+		requirementTags: requirementTags.length > 0 ? requirementTags : order.serviceSnapshot.tags
+	}
+}
+
+function buildPlanDetail(order: ServiceOrderType, payload: any | null): HomeServicePlanType {
+	const serviceCycle = payload != null && readString(payload, 'serviceCycle') != '' ? readString(payload, 'serviceCycle') : formatServiceAppointmentText(order.appointmentTime)
+	const amountText = '¥' + String(order.serviceSnapshot.price)
+	return {
+		caseId: order.id,
+		caseNo: order.orderNo,
+		elderName: order.recipientName,
+		serviceName: order.serviceName,
+		planTitle: payload != null && readString(payload, 'planTitle') != '' ? readString(payload, 'planTitle') : (order.serviceName + '执行方案'),
+		serviceFrequency: payload != null && readString(payload, 'serviceFrequency') != '' ? readString(payload, 'serviceFrequency') : '按预约执行',
+		serviceCycle: serviceCycle,
+		executorAdvice: payload != null && readString(payload, 'executorAdvice') != '' ? readString(payload, 'executorAdvice') : (order.staffName != '' ? ('优先由' + order.staffName + '承接本次服务并补全留痕。') : '优先安排熟悉该服务类型的执行人员。'),
+		billingSummary: payload != null && readString(payload, 'billingSummary') != '' ? readString(payload, 'billingSummary') : ('本次服务金额 ' + amountText),
+		planSummary: payload != null && readString(payload, 'planSummary') != '' ? readString(payload, 'planSummary') : (order.remark != '' ? order.remark : '待补充服务目标、执行重点和验收口径。')
+	}
+}
+
+function buildRectificationDetail(order: ServiceOrderType, payload: any | null, issueSummary: string): HomeServiceRectificationType {
+	const status = payload != null && readString(payload, 'status') != '' ? readString(payload, 'status') : (order.status == 'exception' ? 'pending' : 'closed')
+	return {
+		caseId: order.id,
+		caseNo: order.orderNo,
+		elderName: order.recipientName,
+		serviceName: order.serviceName,
+		issueSummary: payload != null && readString(payload, 'issueSummary') != '' ? readString(payload, 'issueSummary') : issueSummary,
+		deadline: payload != null && readString(payload, 'deadline') != '' ? readString(payload, 'deadline') : (order.pendingAcceptanceAt != '' ? order.pendingAcceptanceAt : formatServiceAppointmentText(order.appointmentTime)),
+		ownerName: payload != null && readString(payload, 'ownerName') != '' ? readString(payload, 'ownerName') : (order.staffName != '' ? order.staffName : '待分配'),
+		status: status,
+		statusText: status == 'closed' ? '已关闭' : '待整改'
+	}
+}
+
 export async function fetchWorkerTasks(): Promise<Array<HomeServiceTaskType>> {
-	await delay()
-	return TASK_STORE.map((item) => cloneTask(item))
+	const taskIds = await listWorkerTaskIds()
+	const result = [] as Array<HomeServiceTaskType>
+	for (let i = 0; i < taskIds.length; i++) {
+		const detail = await getServiceOrderDetail(taskIds[i])
+		if (detail != null) {
+			result.push(mapOrderToWorkerTask(detail))
+		}
+	}
+	return result
 }

 export async function fetchWorkerTaskDetail(taskId: string): Promise<HomeServiceTaskType | null> {
-	await delay()
-	const target = TASK_STORE.find((item) => item.id == taskId)
-	return target == null ? null : cloneTask(target)
+	const detail = await getServiceOrderDetail(taskId)
+	return detail == null ? null : mapOrderToWorkerTask(detail)
 }

 export async function advanceWorkerTask(taskId: string): Promise<HomeServiceTaskType | null> {
-	await delay()
-	const target = TASK_STORE.find((item) => item.id == taskId)
-	if (target == null) {
+	const detail = await fetchWorkerTaskDetail(taskId)
+	if (detail == null) {
 		return null
 	}
-
-	if (target.status == 'pending_visit') {
-		target.status = 'serving'
-		target.statusText = '服务中'
-		target.statusTone = 'primary'
-		target.checkInStatus = '已签到'
-		target.recordSummary = '已完成签到，请按步骤填写服务记录。'
-		target.actionText = '完成提交'
-		target.timeline.unshift({
-			id: 'tl-' + String(target.timeline.length + 1),
-			title: '已到岗签到',
-			time: '2026-05-13 14:55',
-			description: '护理员已在服务地址完成签到。'
-		})
-	} else if (target.status == 'serving') {
-		target.status = 'completed'
-		target.statusText = '待验收'
-		target.statusTone = 'success'
-		target.recordSummary = '已提交执行记录与服务凭证，等待家属验收。'
-		target.actionText = '已提交'
-		target.timeline.unshift({
-			id: 'tl-' + String(target.timeline.length + 1),
-			title: '服务完成待验收',
-			time: '2026-05-13 16:20',
-			description: '服务记录和凭证已经提交。'
-		})
+	if (detail.status == 'serving') {
+		return await completeWorkerTask(taskId)
 	}
-
-	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
-	if (relatedCase != null) {
-		if (target.status == 'serving') {
-			relatedCase.status = 'in_service'
-			relatedCase.statusText = '服务中'
-			relatedCase.statusTone = 'primary'
-			relatedCase.currentStep = 6
-			relatedCase.staffName = target.staffName
-			relatedCase.staffPhone = target.staffPhone
-			relatedCase.timeline.unshift({
-				id: 'case-log-' + String(relatedCase.timeline.length + 1),
-				title: '护理员已签到',
-				time: '2026-05-13 14:55',
-				description: '执行端已开始上门服务。'
-			})
-		} else if (target.status == 'completed') {
-			relatedCase.status = 'pending_acceptance'
-			relatedCase.statusText = '待验收'
-			relatedCase.statusTone = 'success'
-			relatedCase.currentStep = 7
-			relatedCase.timeline.unshift({
-				id: 'case-log-' + String(relatedCase.timeline.length + 1),
-				title: '执行完成待验收',
-				time: '2026-05-13 16:20',
-				description: '家属可查看记录并进行验收反馈。'
-			})
-		}
-	}
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
-	if (relatedAdmin != null) {
-		if (target.status == 'serving') {
-			relatedAdmin.status = 'in_service'
-			relatedAdmin.statusText = '服务中'
-			relatedAdmin.statusTone = 'primary'
-			relatedAdmin.staffName = target.staffName
-		} else if (target.status == 'completed') {
-			relatedAdmin.status = 'pending_acceptance'
-			relatedAdmin.statusText = '待验收'
-			relatedAdmin.statusTone = 'success'
-		}
-	}
-
-	return cloneTask(target)
+	return detail
 }

 export async function submitWorkerCheckIn(taskId: string, note: string): Promise<HomeServiceTaskType | null> {
-	await delay()
-	const target = TASK_STORE.find((item) => item.id == taskId)
-	if (target == null) {
-		return null
+	const checkedInAt = nowIso()
+	if (await isCareTask(taskId)) {
+		const recordId = buildId('care-checkin')
+		await supa.from('ec_care_records').insert({
+			id: recordId,
+			task_id: taskId,
+			record_type: 'checkin',
+			started_at: checkedInAt,
+			checked_in_at: checkedInAt,
+			location_text: note,
+			remark: note,
+			created_at: checkedInAt,
+			updated_at: checkedInAt
+		}).execute()
+		await supa.from('ec_care_tasks').update({
+			status: 'ORDER_IN_SERVICE',
+			checked_in_at: checkedInAt,
+			service_started_at: checkedInAt,
+			updated_at: checkedInAt
+		}).eq('id', taskId).execute()
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: taskId,
+			from_status: 'ORDER_ACCEPTED',
+			to_status: 'ORDER_IN_SERVICE',
+			actor_id: getCurrentUserId(),
+			actor_role: 'merchant',
+			action: 'checkin_task',
+			remark: note == '' ? '已完成签到，开始执行服务。' : note,
+			created_at: checkedInAt
+		}).execute()
+	} else {
+		const recordId = buildId('ser')
+		await supa.from('hss_service_execution_records').upsert({
+			id: recordId,
+			order_id: taskId,
+			assignment_id: '',
+			checkin_time: checkedInAt,
+			checkin_address: note,
+			service_started_at: checkedInAt,
+			remark: note,
+			created_at: checkedInAt,
+			updated_at: checkedInAt
+		}).execute()
+		await supa.from('hss_service_orders').update({
+			status: 'in_service',
+			arrived_at: checkedInAt,
+			service_started_at: checkedInAt,
+			updated_at: checkedInAt
+		}).eq('id', taskId).execute()
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: taskId,
+			from_status: 'accepted',
+			to_status: 'in_service',
+			operator_id: getCurrentUserId(),
+			operator_role: 'merchant',
+			remark: note == '' ? '已完成签到，开始执行服务。' : note,
+			created_at: checkedInAt
+		}).execute()
 	}
-
-	if (target.status == 'pending_visit') {
-		target.status = 'serving'
-		target.statusText = '服务中'
-		target.statusTone = 'primary'
-		target.checkInStatus = '已签到'
-		target.recordSummary = note == '' ? '已完成签到，请继续填写服务记录。' : note
-		target.actionText = '完成提交'
-		target.timeline.unshift({
-			id: 'checkin-' + String(target.timeline.length + 1),
-			title: '到岗签到完成',
-			time: '2026-05-13 14:40',
-			description: note == '' ? '护理员已完成签到。' : note
-		})
-	}
-
-	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
-	if (relatedCase != null) {
-		relatedCase.status = 'in_service'
-		relatedCase.statusText = '服务中'
-		relatedCase.statusTone = 'primary'
-		relatedCase.currentStep = 6
-		relatedCase.staffName = target.staffName
-		relatedCase.staffPhone = target.staffPhone
-		relatedCase.timeline.unshift({
-			id: 'case-checkin-' + String(relatedCase.timeline.length + 1),
-			title: '执行人员已到岗',
-			time: '2026-05-13 14:40',
-			description: note == '' ? '已完成签到，开始执行服务。' : note
-		})
-	}
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
-	if (relatedAdmin != null) {
-		relatedAdmin.status = 'in_service'
-		relatedAdmin.statusText = '服务中'
-		relatedAdmin.statusTone = 'primary'
-		relatedAdmin.staffName = target.staffName
-	}
-
-	return cloneTask(target)
+	return await fetchWorkerTaskDetail(taskId)
 }

 export async function submitWorkerServiceRecord(taskId: string, summary: string): Promise<HomeServiceTaskType | null> {
-	await delay()
-	const target = TASK_STORE.find((item) => item.id == taskId)
-	if (target == null) {
+	const detail = await getServiceOrderDetail(taskId)
+	if (detail == null) {
 		return null
 	}
-
-	target.recordSummary = summary == '' ? target.recordSummary : summary
-	target.timeline.unshift({
-		id: 'record-' + String(target.timeline.length + 1),
-		title: '服务记录已更新',
-		time: '2026-05-13 15:30',
-		description: summary == '' ? '已保存服务记录。' : summary
-	})
-
-	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
-	if (relatedCase != null) {
-		relatedCase.summary = summary == '' ? relatedCase.summary : summary
-		relatedCase.timeline.unshift({
-			id: 'case-record-' + String(relatedCase.timeline.length + 1),
-			title: '执行记录已回传',
-			time: '2026-05-13 15:30',
-			description: summary == '' ? '执行端已保存记录。' : summary
-		})
+	const now = nowIso()
+	const recordId = detail.executionRecord != null && detail.executionRecord.id != '' ? detail.executionRecord.id : buildId('worker-rec')
+	if (await isCareTask(taskId)) {
+		await supa.from('ec_care_records').upsert({
+			id: recordId,
+			task_id: taskId,
+			record_type: 'service',
+			started_at: detail.executionRecord != null ? detail.executionRecord.serviceStartedAt : detail.serviceStartedAt,
+			summary: summary,
+			remark: summary,
+			created_at: detail.executionRecord != null && detail.executionRecord.createdAt != '' ? detail.executionRecord.createdAt : now,
+			updated_at: now
+		}).execute()
+		await supa.from('ec_care_tasks').update({
+			status: 'ORDER_IN_SERVICE',
+			updated_at: now
+		}).eq('id', taskId).execute()
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: taskId,
+			from_status: 'ORDER_IN_SERVICE',
+			to_status: 'ORDER_IN_SERVICE',
+			actor_id: getCurrentUserId(),
+			actor_role: 'merchant',
+			action: 'save_record',
+			remark: summary == '' ? '已保存服务记录。' : summary,
+			created_at: now
+		}).execute()
+	} else {
+		await supa.from('hss_service_execution_records').upsert({
+			id: recordId,
+			order_id: taskId,
+			assignment_id: detail.currentAssignmentId,
+			service_started_at: detail.executionRecord != null ? detail.executionRecord.serviceStartedAt : detail.serviceStartedAt,
+			summary: summary,
+			remark: summary,
+			created_at: detail.executionRecord != null && detail.executionRecord.createdAt != '' ? detail.executionRecord.createdAt : now,
+			updated_at: now
+		}).execute()
 	}
-
-	return cloneTask(target)
+	return await fetchWorkerTaskDetail(taskId)
 }

 export async function submitWorkerException(taskId: string, exceptionType: string, description: string): Promise<HomeServiceTaskType | null> {
-	await delay()
-	const target = TASK_STORE.find((item) => item.id == taskId)
-	if (target == null) {
-		return null
+	const now = nowIso()
+	if (await isCareTask(taskId)) {
+		await supa.from('hc_work_order_exceptions').insert({
+			id: buildId('hc-ex'),
+			task_id: taskId,
+			exception_type: exceptionType,
+			description: description,
+			occurred_at: now,
+			created_by: getCurrentUserId(),
+			created_at: now,
+			updated_at: now
+		}).execute()
+		await supa.from('ec_care_tasks').update({
+			status: 'ORDER_EXCEPTION',
+			updated_at: now
+		}).eq('id', taskId).execute()
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: taskId,
+			from_status: '',
+			to_status: 'ORDER_EXCEPTION',
+			actor_id: getCurrentUserId(),
+			actor_role: 'merchant',
+			action: 'report_exception',
+			remark: exceptionType + '：' + description,
+			created_at: now
+		}).execute()
+	} else {
+		await supa.from('hss_service_orders').update({
+			status: 'exception',
+			updated_at: now
+		}).eq('id', taskId).execute()
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: taskId,
+			from_status: 'in_service',
+			to_status: 'exception',
+			operator_id: getCurrentUserId(),
+			operator_role: 'merchant',
+			remark: exceptionType + '：' + description,
+			created_at: now
+		}).execute()
 	}
-
-	target.status = 'exception'
-	target.statusText = '异常上报'
-	target.statusTone = 'warning'
-	target.actionText = '已上报'
-	target.timeline.unshift({
-		id: 'exception-' + String(target.timeline.length + 1),
-		title: '异常已上报',
-		time: '2026-05-13 15:45',
-		description: exceptionType + '：' + description
-	})
-
-	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
-	if (relatedCase != null) {
-		relatedCase.status = 'exception'
-		relatedCase.statusText = '异常处理中'
-		relatedCase.statusTone = 'warning'
-		relatedCase.timeline.unshift({
-			id: 'case-exception-' + String(relatedCase.timeline.length + 1),
-			title: '服务异常待处理',
-			time: '2026-05-13 15:45',
-			description: exceptionType + '：' + description
-		})
-	}
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
-	if (relatedAdmin != null) {
-		relatedAdmin.status = 'exception'
-		relatedAdmin.statusText = '异常处理中'
-		relatedAdmin.statusTone = 'warning'
-	}
-
-	return cloneTask(target)
+	return await fetchWorkerTaskDetail(taskId)
 }

 export async function fetchAdminAssessmentDetail(caseId: string): Promise<HomeServiceAssessmentType | null> {
-	await delay()
-	const target = ADMIN_ASSESSMENTS.find((item) => item.caseId == caseId)
-	return target == null ? null : cloneAssessment(target)
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
+		return null
+	}
+	const payload = await readAdminPayload(caseId, ADMIN_ASSESSMENT_PREFIX)
+	return buildAssessmentDetail(order, payload)
 }

 export async function submitAdminAssessment(caseId: string, riskLevel: string, careLevel: string, assessmentSummary: string): Promise<HomeServiceAssessmentType | null> {
-	await delay()
-	const target = ADMIN_ASSESSMENTS.find((item) => item.caseId == caseId)
-	if (target == null) {
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
 		return null
 	}
-
-	target.riskLevel = riskLevel
-	target.careLevel = careLevel
-	target.assessmentSummary = assessmentSummary
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
-	if (relatedAdmin != null) {
-		relatedAdmin.status = 'pending_plan'
-		relatedAdmin.statusText = '待方案'
-		relatedAdmin.statusTone = 'primary'
-		relatedAdmin.assessmentResult = careLevel + ' · ' + riskLevel
+	const payload = {
+		riskLevel,
+		careLevel,
+		assessmentSummary,
+		requirementTags: order.serviceSnapshot.tags,
+		updatedAt: nowIso()
 	}
-
-	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
-	if (relatedCase != null) {
-		relatedCase.currentStep = 2
-		relatedCase.timeline.unshift({
-			id: 'case-assessment-' + String(relatedCase.timeline.length + 1),
-			title: '上门评估完成',
-			time: '2026-05-13 13:20',
-			description: assessmentSummary
-		})
+	if (await isCareTask(caseId)) {
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: caseId,
+			from_status: order.status,
+			to_status: order.status,
+			actor_id: getCurrentUserId(),
+			actor_role: 'admin',
+			action: 'submit_assessment',
+			remark: encodeAdminRemark(ADMIN_ASSESSMENT_PREFIX, payload),
+			created_at: nowIso()
+		}).execute()
+	} else {
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: caseId,
+			from_status: order.status,
+			to_status: order.status,
+			operator_id: getCurrentUserId(),
+			operator_role: 'admin',
+			remark: encodeAdminRemark(ADMIN_ASSESSMENT_PREFIX, payload),
+			created_at: nowIso()
+		}).execute()
 	}
-
-	return cloneAssessment(target)
+	return buildAssessmentDetail(order, payload)
 }

 export async function fetchAdminServicePlanDetail(caseId: string): Promise<HomeServicePlanType | null> {
-	await delay()
-	const target = ADMIN_PLANS.find((item) => item.caseId == caseId)
-	return target == null ? null : clonePlan(target)
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
+		return null
+	}
+	const payload = await readAdminPayload(caseId, ADMIN_PLAN_PREFIX)
+	return buildPlanDetail(order, payload)
 }

 export async function submitAdminServicePlan(
@@ -838,40 +1088,44 @@ export async function submitAdminServicePlan(
 	serviceCycle: string,
 	planSummary: string
 ): Promise<HomeServicePlanType | null> {
-	await delay()
-	const target = ADMIN_PLANS.find((item) => item.caseId == caseId)
-	if (target == null) {
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
 		return null
 	}
-
-	target.planTitle = planTitle
-	target.serviceFrequency = serviceFrequency
-	target.serviceCycle = serviceCycle
-	target.planSummary = planSummary
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
-	if (relatedAdmin != null) {
-		relatedAdmin.status = 'pending_dispatch'
-		relatedAdmin.statusText = '待派单'
-		relatedAdmin.statusTone = 'warning'
-		relatedAdmin.assessmentResult = target.planTitle + ' · ' + target.serviceFrequency
+	const payload = {
+		planTitle,
+		serviceFrequency,
+		serviceCycle,
+		executorAdvice: order.staffName != '' ? ('优先由' + order.staffName + '承接本次服务并补全留痕。') : '优先安排熟悉该服务类型的执行人员。',
+		billingSummary: '本次服务金额 ¥' + String(order.serviceSnapshot.price),
+		planSummary,
+		updatedAt: nowIso()
 	}
-
-	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
-	if (relatedCase != null) {
-		relatedCase.currentStep = 3
-		relatedCase.status = 'pending_dispatch'
-		relatedCase.statusText = '待派单'
-		relatedCase.statusTone = 'warning'
-		relatedCase.timeline.unshift({
-			id: 'case-plan-' + String(relatedCase.timeline.length + 1),
-			title: '服务方案已生成',
-			time: '2026-05-13 14:10',
-			description: planSummary
-		})
+	if (await isCareTask(caseId)) {
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: caseId,
+			from_status: order.status,
+			to_status: order.status,
+			actor_id: getCurrentUserId(),
+			actor_role: 'admin',
+			action: 'submit_plan',
+			remark: encodeAdminRemark(ADMIN_PLAN_PREFIX, payload),
+			created_at: nowIso()
+		}).execute()
+	} else {
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: caseId,
+			from_status: order.status,
+			to_status: order.status,
+			operator_id: getCurrentUserId(),
+			operator_role: 'admin',
+			remark: encodeAdminRemark(ADMIN_PLAN_PREFIX, payload),
+			created_at: nowIso()
+		}).execute()
 	}
-
-	return clonePlan(target)
+	return buildPlanDetail(order, payload)
 }

 export async function fetchConsumerAcceptanceDetail(caseId: string): Promise<HomeServiceAcceptanceType | null> {
@@ -914,43 +1168,68 @@ export async function submitConsumerAcceptance(
 }

 export async function fetchAdminRectificationDetail(caseId: string): Promise<HomeServiceRectificationType | null> {
-	await delay()
-	const target = ADMIN_RECTIFICATIONS.find((item) => item.caseId == caseId)
-	return target == null ? null : cloneRectification(target)
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
+		return null
+	}
+	const payload = await readAdminPayload(caseId, ADMIN_RECTIFICATION_PREFIX)
+	const issueSummary = await readLatestExceptionSummary(caseId, order)
+	return buildRectificationDetail(order, payload, issueSummary)
 }

 export async function submitAdminRectification(caseId: string, issueSummary: string): Promise<HomeServiceRectificationType | null> {
-	await delay()
-	const target = ADMIN_RECTIFICATIONS.find((item) => item.caseId == caseId)
-	if (target == null) {
+	const order = await getServiceOrderDetail(caseId)
+	if (order == null) {
 		return null
 	}
-
-	target.issueSummary = issueSummary
-	target.status = 'closed'
-	target.statusText = '已关闭'
-
-	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
-	if (relatedAdmin != null) {
-		relatedAdmin.status = 'pending_acceptance'
-		relatedAdmin.statusText = '待复验收'
-		relatedAdmin.statusTone = 'primary'
+	const payload = {
+		issueSummary,
+		deadline: order.pendingAcceptanceAt != '' ? order.pendingAcceptanceAt : formatServiceAppointmentText(order.appointmentTime),
+		ownerName: order.staffName != '' ? order.staffName : '待分配',
+		status: 'closed',
+		updatedAt: nowIso()
 	}
-
-	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
-	if (relatedCase != null) {
-		relatedCase.status = 'pending_acceptance'
-		relatedCase.statusText = '待复验收'
-		relatedCase.statusTone = 'primary'
-		relatedCase.timeline.unshift({
-			id: 'case-rectification-' + String(relatedCase.timeline.length + 1),
-			title: '整改处理完成',
-			time: '2026-05-13 18:10',
-			description: issueSummary
-		})
+	if (await isCareTask(caseId)) {
+		const reopenedAt = nowIso()
+		await supa.from('ec_care_tasks').update({
+			status: 'ACCEPTANCE_PENDING',
+			acceptance_pending_at: reopenedAt,
+			updated_at: reopenedAt
+		}).eq('id', caseId).execute()
+		await supa.from('hc_work_order_events').insert({
+			id: buildId('hc-event'),
+			task_id: caseId,
+			from_status: 'ACCEPTANCE_REJECTED',
+			to_status: 'ACCEPTANCE_PENDING',
+			actor_id: getCurrentUserId(),
+			actor_role: 'admin',
+			action: 'submit_rectification',
+			remark: encodeAdminRemark(ADMIN_RECTIFICATION_PREFIX, payload),
+			created_at: reopenedAt
+		}).execute()
+	} else {
+		const reopenedAt = nowIso()
+		await supa.from('hss_service_orders').update({
+			status: 'pending_acceptance',
+			pending_acceptance_at: reopenedAt,
+			updated_at: reopenedAt
+		}).eq('id', caseId).execute()
+		await supa.from('hss_service_order_status_logs').insert({
+			id: buildId('slog'),
+			order_id: caseId,
+			from_status: order.status,
+			to_status: 'pending_acceptance',
+			operator_id: getCurrentUserId(),
+			operator_role: 'admin',
+			remark: encodeAdminRemark(ADMIN_RECTIFICATION_PREFIX, payload),
+			created_at: reopenedAt
+		}).execute()
 	}
-
-	return cloneRectification(target)
+	const latest = await getServiceOrderDetail(caseId)
+	if (latest == null) {
+		return buildRectificationDetail(order, payload, issueSummary)
+	}
+	return buildRectificationDetail(latest, payload, issueSummary)
 }

 export async function fetchAdminSettlementDetail(caseId: string): Promise<HomeServiceSettlementType | null> {