524 lines
14 KiB
Plaintext
524 lines
14 KiB
Plaintext
<template>
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<view class="help-center-container">
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<!-- 顶部导航栏 -->
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<view class="header-bar">
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<view class="nav-left" @click="goBack">
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<text class="nav-icon">←</text>
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</view>
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<text class="page-title">帮助中心</text>
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<view class="nav-right"></view>
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</view>
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<!-- 搜索框 -->
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<view class="search-bar">
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<view class="search-input-wrapper">
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<text class="search-icon">🔍</text>
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<input
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type="text"
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placeholder="搜索常见问题..."
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v-model="searchQuery"
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@input="onSearch"
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class="search-input"
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/>
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</view>
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</view>
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<!-- 分类导航 -->
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<view class="category-tabs">
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<scroll-view scroll-x="true" class="tabs-scroll">
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<view
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v-for="cat in categories"
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:key="cat.id"
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class="tab-item"
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:class="{ active: activeCategory === cat.id }"
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@click="switchCategory(cat.id)"
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>
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{{ cat.name }}
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</view>
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</scroll-view>
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</view>
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<!-- 内容区域 -->
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<view class="content-wrapper">
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<!-- 筛选标签（仅在搜索时显示） -->
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<view v-if="searchQuery" class="filter-tags">
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<text class="tag">搜索结果：{{ searchResults.length }} 条</text>
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<text class="clear-btn" @click="clearSearch">清除</text>
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</view>
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<!-- 常见问题列表 -->
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<view v-if="currentQuestions.length > 0">
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<view v-for="item in currentQuestions" :key="item.id" class="question-item">
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<view class="question-header" @click="toggleExpand(item)">
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<text class="question-text">{{ item.title }}</text>
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<text class="expand-icon">{{ item.expanded ? '▲' : '▼' }}</text>
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</view>
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<view v-if="item.expanded" class="answer-content">
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<text class="answer-text">{{ item.content }}</text>
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</view>
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</view>
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</view>
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<!-- 无结果提示 -->
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<view v-else class="no-result">
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<text class="no-result-icon">❓</text>
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<text class="no-result-title">暂无匹配结果</text>
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<text class="no-result-desc">请尝试更换关键词，或查看以下热门问题</text>
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<view class="hot-questions">
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<text class="hot-tag">热门问题：</text>
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<text class="hot-item" @click="jumpToQuestion('q1')">如何接单？</text>
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<text class="hot-item" @click="jumpToQuestion('q2')">配送超时怎么办？</text>
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<text class="hot-item" @click="jumpToQuestion('q3')">如何联系客户？</text>
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</view>
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</view>
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</view>
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<!-- 底部联系客服 -->
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<view class="contact-footer">
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<view class="contact-card">
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<text class="contact-title">需要人工帮助？</text>
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<text class="contact-desc">7×24小时在线客服，为您解决配送中遇到的任何问题</text>
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<button class="contact-btn" @click="contactCustomerService">联系客服</button>
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</view>
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</view>
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</view>
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</template>
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<script lang="uts">
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export default {
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data() {
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return {
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searchQuery: '',
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activeCategory: 'all',
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categories: [
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{ id: 'all', name: '全部' },
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{ id: 'order', name: '订单相关' },
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{ id: 'delivery', name: '配送操作' },
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{ id: 'account', name: '账号与认证' },
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{ id: 'payment', name: '收入与结算' },
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{ id: 'vehicle', name: '车辆管理' }
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],
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questions: [
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{
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id: 'q1',
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title: '如何接单？',
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content: '1. 进入【任务列表】页面\n2. 查看“待接单”任务\n3. 点击任务卡片 → 点击【接受订单】按钮\n4. 系统将自动分配该订单给您，状态变为“已接单”\n⚠️ 注意：同一时间只能接1个订单，接单后需在15分钟内取货。',
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category: ['order', 'delivery'],
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expanded: false
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},
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{
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id: 'q2',
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title: '配送超时怎么办？',
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content: '若因交通堵塞、客户联系不上等不可抗力导致超时，请在送达后点击【异常上报】→ 选择原因并上传凭证（如截图、通话记录），系统将审核后减免处罚。建议提前10分钟联系客户确认收货时间。',
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category: ['delivery'],
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expanded: false
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},
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{
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id: 'q3',
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title: '如何联系客户？',
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content: '在【任务详情】页点击【联系客户】→ 选择【拨打电话】或【发送短信】。系统会隐藏真实号码，保护双方隐私。首次联系建议使用语音电话，确保沟通效率。',
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category: ['delivery', 'order'],
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expanded: false
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},
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{
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id: 'q4',
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title: '如何修改个人信息？',
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content: '进入【个人中心】→ 点击头像 → 【编辑资料】→ 修改姓名/电话/身份证号等信息 → 提交后等待审核（通常2小时内完成）。注意：身份证信息需上传清晰照片。',
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category: ['account'],
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expanded: false
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},
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{
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id: 'q5',
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title: '配送费如何计算？',
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content: '基础配送费 = 距离费（¥1.5/km） + 时间费（¥0.5/分钟） + 服务费（¥2~5，根据时段浮动）\n例如：3km + 15分钟 = 3×1.5 + 15×0.5 + 3 = ¥15\n实际金额以订单详情页为准。',
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category: ['payment'],
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expanded: false
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},
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{
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id: 'q6',
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title: '车辆信息如何绑定？',
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content: '【个人中心】→ 【车辆管理】→ 【添加车辆】→ 输入车牌号、车型、行驶证照片 → 提交审核。审核通过后，系统将自动关联您的配送任务。未绑定车辆无法接单。',
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category: ['vehicle'],
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expanded: false
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},
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{
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id: 'q7',
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title: '如何查看收入明细？',
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content: '【个人中心】→ 【收入明细】→ 可按日/周/月筛选 → 查看每笔订单的配送费、奖励、扣款及到账时间。支持导出Excel报表（需企业版权限）。',
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category: ['payment'],
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expanded: false
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},
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{
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id: 'q8',
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title: '任务被取消了怎么办？',
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content: '若客户取消订单，您将收到系统通知。已完成取货的订单，可申请补偿（路径：任务详情 → 【申请补偿】）；未取货的订单无补偿。每月最多3次无责取消不计入考核。',
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category: ['order'],
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expanded: false
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},
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{
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id: 'q9',
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title: '导航功能不准确？',
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content: '请检查：① 手机GPS权限是否开启；② 是否使用最新版APP；③ 在【设置】→ 【地图偏好】中切换高德/百度地图。仍无效请反馈至客服，并提供截图+坐标。',
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category: ['delivery'],
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expanded: false
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},
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{
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id: 'q10',
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title: '如何提升评分？',
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content: '评分由客户评价（70%）+ 系统考核（30%）组成。建议：① 准时送达（≤预计时间）；② 礼貌沟通；③ 主动拍照上传（取货/送达）；④ 避免频繁拒单。当前平均分：4.8/5.0',
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category: ['delivery', 'account'],
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expanded: false
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}
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]
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}
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},
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computed: {
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currentQuestions() {
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if (this.searchQuery) {
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return this.searchResults
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}
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return this.questions.filter(q =>
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this.activeCategory === 'all' || q.category.includes(this.activeCategory)
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)
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},
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searchResults() {
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const query = this.searchQuery.toLowerCase()
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return this.questions.filter(q =>
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q.title.toLowerCase().includes(query) ||
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q.content.toLowerCase().includes(query)
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)
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}
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},
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methods: {
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goBack() {
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uni.navigateBack()
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},
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onSearch() {
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// 实时搜索（可加防抖）
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if (!this.searchQuery) {
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this.activeCategory = 'all'
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}
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},
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clearSearch() {
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this.searchQuery = ''
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this.activeCategory = 'all'
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},
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switchCategory(categoryId) {
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this.activeCategory = categoryId
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this.searchQuery = ''
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},
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toggleExpand(item) {
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item.expanded = !item.expanded
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// 关闭其他展开项（可选）
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// this.questions.forEach(q => { if (q !== item) q.expanded = false })
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},
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jumpToQuestion(id) {
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const item = this.questions.find(q => q.id === id)
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if (item) {
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item.expanded = true
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this.activeCategory = 'all'
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this.searchQuery = ''
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// 滚动到该问题（简化版）
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uni.pageScrollTo({ scrollTop: 300, duration: 300 })
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}
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},
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contactCustomerService() {
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uni.showActionSheet({
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itemList: ['在线客服', '电话咨询', '提交工单'],
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success: (res) => {
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if (res.tapIndex === 0) {
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uni.navigateTo({ url: '/pages/mall/common/customer-service' })
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} else if (res.tapIndex === 1) {
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uni.makePhoneCall({ phoneNumber: '400-123-4567' })
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} else {
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uni.navigateTo({ url: '/pages/mall/common/feedback?from=help' })
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}
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}
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})
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}
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}
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}
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</script>
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<style scoped>
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.help-center-container {
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background-color: #f8f9fa;
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min-height: 100vh;
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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}
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/* 顶部导航 */
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.header-bar {
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background-color: #fff;
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padding: 20rpx 30rpx;
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display: flex;
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justify-content: space-between;
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align-items: center;
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border-bottom: 1rpx solid #e9ecef;
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box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.05);
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}
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.nav-left {
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display: flex;
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align-items: center;
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cursor: pointer;
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padding: 10rpx;
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border-radius: 8rpx;
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transition: background-color 0.2s ease;
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}
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.nav-left:hover {
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background-color: #f0f0f0;
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}
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.nav-left:active {
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background-color: #e0e0e0;
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}
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.nav-icon {
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font-size: 36rpx;
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color: #333;
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}
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.page-title {
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font-size: 32rpx;
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font-weight: bold;
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color: #333;
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text-align: center;
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flex: 1;
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}
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.nav-right {
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width: 60rpx;
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height: 1rpx;
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}
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/* 搜索框 —— 修复放大镜与输入框垂直对齐 */
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.search-bar {
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padding: 20rpx 30rpx;
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background-color: #fff;
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}
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.search-input-wrapper {
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display: flex;
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align-items: center; /* ✅ 垂直居中核心 */
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background-color: #f5f5f5;
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border-radius: 40rpx;
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padding: 12rpx 20rpx;
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}
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.search-icon {
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font-size: 28rpx;
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color: #999;
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margin-right: 12rpx;
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line-height: 1;
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display: inline-flex;
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align-items: center;
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height: 48rpx; /* 与 input 高度一致 */
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}
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.search-input {
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flex: 1;
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font-size: 26rpx;
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background: transparent;
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outline: none;
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color: #333;
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height: 48rpx;
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padding: 0;
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}
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/* 分类导航 */
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.category-tabs {
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background-color: #fff;
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padding: 0 30rpx 20rpx;
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}
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.tabs-scroll {
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white-space: nowrap;
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overflow-x: auto;
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-webkit-overflow-scrolling: touch;
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}
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.tab-item {
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display: inline-block;
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padding: 12rpx 24rpx;
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margin-right: 16rpx;
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background-color: #f8f9fa;
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border-radius: 30rpx;
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font-size: 26rpx;
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color: #666;
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transition: all 0.3s;
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}
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.tab-item.active {
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background-color: #74b9ff;
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color: white;
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font-weight: 500;
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}
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/* 内容区域 */
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.content-wrapper {
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padding: 0 30rpx;
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flex: 1;
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}
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.filter-tags {
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display: flex;
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justify-content: space-between;
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align-items: center;
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padding: 15rpx 0;
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background-color: #e8f4fd;
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border-radius: 12rpx;
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margin-bottom: 20rpx;
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}
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.tag {
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font-size: 24rpx;
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color: #333;
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}
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.clear-btn {
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font-size: 24rpx;
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color: #74b9ff;
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padding: 4rpx 12rpx;
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border-radius: 8rpx;
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}
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.question-item {
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background-color: #fff;
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border-radius: 16rpx;
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overflow: hidden;
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margin-bottom: 20rpx;
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box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.03);
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}
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.question-header {
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display: flex;
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justify-content: space-between;
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align-items: center;
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padding: 24rpx 20rpx;
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cursor: pointer;
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border-bottom: 1rpx solid #f0f0f0;
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}
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.question-text {
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font-size: 28rpx;
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color: #333;
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font-weight: 500;
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flex: 1;
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}
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.expand-icon {
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font-size: 32rpx;
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color: #999;
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width: 36rpx;
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text-align: center;
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}
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.answer-content {
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padding: 0 20rpx 20rpx;
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background-color: #f8f9fa;
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}
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.answer-text {
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font-size: 26rpx;
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color: #666;
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line-height: 1.6;
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white-space: pre-line;
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}
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/* 无结果提示 */
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.no-result {
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text-align: center;
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padding: 80rpx 30rpx;
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background-color: #fff;
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border-radius: 16rpx;
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margin-top: 20rpx;
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}
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.no-result-icon {
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font-size: 80rpx;
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color: #e0e0e0;
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margin-bottom: 20rpx;
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}
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.no-result-title {
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font-size: 32rpx;
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color: #333;
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font-weight: bold;
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margin-bottom: 15rpx;
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}
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.no-result-desc {
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font-size: 26rpx;
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color: #666;
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margin-bottom: 25rpx;
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}
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.hot-questions {
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display: flex;
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flex-wrap: wrap;
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justify-content: center;
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gap: 12rpx;
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}
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.hot-tag {
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font-size: 24rpx;
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color: #999;
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margin-right: 12rpx;
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}
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.hot-item {
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font-size: 24rpx;
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color: #74b9ff;
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padding: 4rpx 12rpx;
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border-radius: 8rpx;
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background-color: #e8f4fd;
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}
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/* 底部联系客服 */
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.contact-footer {
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padding: 30rpx;
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background-color: #fff;
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border-top: 1rpx solid #e9ecef;
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}
|
||
|
||
.contact-card {
|
||
background: linear-gradient(135deg, #74b9ff 0%, #0984e3 100%);
|
||
border-radius: 20rpx;
|
||
padding: 30rpx;
|
||
color: white;
|
||
text-align: center;
|
||
}
|
||
|
||
.contact-title {
|
||
font-size: 32rpx;
|
||
font-weight: bold;
|
||
margin-bottom: 12rpx;
|
||
}
|
||
|
||
.contact-desc {
|
||
font-size: 26rpx;
|
||
opacity: 0.9;
|
||
line-height: 1.5;
|
||
margin-bottom: 20rpx;
|
||
}
|
||
|
||
.contact-btn {
|
||
width: 100%;
|
||
height: 80rpx;
|
||
background-color: white;
|
||
color: #74b9ff;
|
||
font-size: 30rpx;
|
||
font-weight: bold;
|
||
border-radius: 40rpx;
|
||
border: none;
|
||
box-shadow: 0 6rpx 15rpx rgba(0, 0, 0, 0.1);
|
||
}
|
||
</style> |