medical-mall/services/homeServiceService.uts

import {
	HomeServiceAcceptanceType,
	HomeServiceAdminApplicationType,
	HomeServiceAssessmentType,
	HomeServiceApplicationDraftType,
	HomeServiceCatalogType,
	HomeServiceCaseType,
	HomeServiceOverviewCardType,
	HomeServicePlanType,
	HomeServiceRectificationType,
	HomeServiceSettlementType,
	HomeServiceTaskType,
	HomeServiceTimelineItemType
} from '@/types/home-service.uts'
import {
	confirmServiceOrder,
	createServiceOrder,
	getServiceOrderDetail,
	listConsumerServiceOrders,
	rejectServiceOrderAcceptance
} from '@/services/serviceOrderService.uts'
import supa from '@/components/supadb/aksupainstance.uts'
import { getCurrentUserId } from '@/utils/store.uts'
import {
	getServiceOrderStatusText,
	type ServiceOrderStatus,
	type ServiceOrderTimelineItemType,
	type ServiceOrderType
} from '@/types/service-order.uts'

function nowIso(): string {
	return new Date().toISOString()
}

function buildId(prefix: string): string {
	return prefix + '-' + String(Date.now()) + '-' + String(Math.floor(Math.random() * 100000)).padStart(5, '0')
}

function plainObject(source: any): any {
	return JSON.parse(JSON.stringify(source)) as any
}

function readString(source: any, key: string): string {
	const value = plainObject(source)[key]
	if (value == null) {
		return ''
	}
	return typeof value == 'string' ? value : String(value)
}

function readNumber(source: any, key: string): number {
	const value = plainObject(source)[key]
	if (typeof value == 'number') {
		return value
	}
	const parsed = Number(value)
	return isNaN(parsed) ? 0 : parsed
}

function readStringArray(source: any, key: string): Array<string> {
	const value = plainObject(source)[key]
	if (Array.isArray(value)) {
		const result = [] as Array<string>
		for (let i = 0; i < value.length; i++) {
			result.push(typeof value[i] == 'string' ? value[i] : String(value[i]))
		}
		return result
	}
	if (typeof value == 'string' && value != '') {
		try {
			const parsed = JSON.parse(value) as any
			if (Array.isArray(parsed)) {
				const result = [] as Array<string>
				for (let i = 0; i < parsed.length; i++) {
					result.push(typeof parsed[i] == 'string' ? parsed[i] : String(parsed[i]))
				}
				return result
			}
		} catch (error) {
			return [] as Array<string>
		}
	}
	return [] as Array<string>
}

function parseCatalogItem(source: any): HomeServiceCatalogType {
	return {
		id: readString(source, 'id'),
		name: readString(source, 'name'),
		category: readString(source, 'category'),
		price: readNumber(source, 'price'),
		durationText: readString(source, 'duration_text'),
		summary: readString(source, 'summary'),
		tags: readStringArray(source, 'tags_json'),
		suitableFor: readString(source, 'suitable_for')
	}
}

function createTimeline(title1: string, title2: string, title3: string): Array<HomeServiceTimelineItemType> {
	return [
		{
			id: 'tl-1',
			title: title1,
			time: '2026-05-12 09:00',
			description: '系统已建立服务申请档案。'
		},
		{
			id: 'tl-2',
			title: title2,
			time: '2026-05-12 11:30',
			description: '评估员已完成初步核对与上门安排。'
		},
		{
			id: 'tl-3',
			title: title3,
			time: '2026-05-13 08:20',
			description: '当前环节已进入待执行状态。'
		}
	]
}

const CASE_STORE: Array<HomeServiceCaseType> = [
	{
		id: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_dispatch',
		statusText: '待派单',
		statusTone: 'warning',
		serviceName: '基础上门护理',
		serviceTime: '2026-05-14 09:00-11:00',
		applicantName: '李晓兰',
		elderName: '李奶奶',
		age: 78,
		phone: '13800138000',
		address: '梅州市梅江区学海路 18 号 2 栋 602',
		summary: '老人近期行动困难，需要基础照护与生命体征监测。',
		currentStep: 3,
		totalSteps: 8,
		staffName: '待分配',
		staffPhone: '待分配',
		amount: 168,
		timeline: createTimeline('已提交申请', '待上门评估', '待派单')
	},
	{
		id: 'case-002',
		caseNo: 'HS202605130002',
		status: 'in_service',
		statusText: '服务中',
		statusTone: 'primary',
		serviceName: '慢病健康随访',
		serviceTime: '2026-05-13 15:00-16:30',
		applicantName: '张春梅',
		elderName: '张爷爷',
		age: 82,
		phone: '13900139000',
		address: '梅州市梅县区华侨城康宁路 66 号',
		summary: '随访血压血糖，核对用药并记录健康建议。',
		currentStep: 6,
		totalSteps: 8,
		staffName: '陈护理',
		staffPhone: '13688886666',
		amount: 128,
		timeline: createTimeline('已提交申请', '已生成服务方案', '服务执行中')
	}
]

const TASK_STORE: Array<HomeServiceTaskType> = [
	{
		id: 'task-001',
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_visit',
		statusText: '待上门',
		statusTone: 'warning',
		serviceName: '基础上门护理',
		elderName: '李奶奶',
		address: '梅州市梅江区学海路 18 号 2 栋 602',
		appointmentTime: '2026-05-14 09:00',
		checkInStatus: '未签到',
		recordSummary: '待填写服务记录',
		staffName: '黄护理',
		staffPhone: '13777770001',
		actionText: '签到开始',
		timeline: createTimeline('调度已派单', '护理员已接单', '等待上门签到')
	},
	{
		id: 'task-002',
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		status: 'serving',
		statusText: '服务中',
		statusTone: 'primary',
		serviceName: '慢病健康随访',
		elderName: '张爷爷',
		address: '梅州市梅县区华侨城康宁路 66 号',
		appointmentTime: '2026-05-13 15:00',
		checkInStatus: '已签到',
		recordSummary: '已完成血压血糖记录，待补充宣教备注。',
		staffName: '陈护理',
		staffPhone: '13688886666',
		actionText: '完成提交',
		timeline: createTimeline('调度已派单', '已到岗签到', '服务执行中')
	}
]

const ADMIN_APPLICATIONS: Array<HomeServiceAdminApplicationType> = [
	{
		id: 'admin-app-001',
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_assessment',
		statusText: '待评估',
		statusTone: 'warning',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		preferredTime: '2026-05-14 上午',
		assessmentResult: '待评估员上门',
		dispatcherName: '刘调度',
		staffName: '待分配'
	},
	{
		id: 'admin-app-002',
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		status: 'pending_acceptance',
		statusText: '待验收',
		statusTone: 'success',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		preferredTime: '2026-05-13 下午',
		assessmentResult: '评估通过，按标准随访执行',
		dispatcherName: '刘调度',
		staffName: '陈护理'
	}
]

const ADMIN_OVERVIEW: Array<HomeServiceOverviewCardType> = [
	{ id: 'overview-1', label: '待评估申请', value: '06', tone: 'warning' },
	{ id: 'overview-2', label: '待派单工单', value: '03', tone: 'primary' },
	{ id: 'overview-3', label: '服务中任务', value: '08', tone: 'success' },
	{ id: 'overview-4', label: '待验收任务', value: '04', tone: 'neutral' }
]

const ADMIN_ASSESSMENTS: Array<HomeServiceAssessmentType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		riskLevel: '中风险',
		careLevel: '护理二级',
		visitTime: '2026-05-14 09:00',
		assessmentSummary: '行动缓慢，需重点关注跌倒风险和晨间血压波动。',
		requirementTags: ['血压监测', '基础照护', '跌倒风险提醒']
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		riskLevel: '低风险',
		careLevel: '随访管理',
		visitTime: '2026-05-13 15:00',
		assessmentSummary: '生命体征稳定，重点跟踪慢病用药执行情况。',
		requirementTags: ['血糖记录', '用药核对', '家属宣教']
	}
]

const ADMIN_PLANS: Array<HomeServicePlanType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		planTitle: '基础护理 7 日方案',
		serviceFrequency: '每周 3 次',
		serviceCycle: '2026-05-14 至 2026-05-21',
		executorAdvice: '优先安排熟悉慢病照护的护理员，首次上门同步评估跌倒风险。',
		billingSummary: '基础护理 ¥168/次，计划总额 ¥504',
		planSummary: '围绕晨间照护、生命体征监测和风险提醒开展服务。'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		planTitle: '慢病随访连续方案',
		serviceFrequency: '每周 2 次',
		serviceCycle: '2026-05-13 至 2026-05-27',
		executorAdvice: '执行人员需同步上传血压血糖记录并完成家属宣教。',
		billingSummary: '随访服务 ¥128/次，计划总额 ¥512',
		planSummary: '持续随访血压血糖、用药和饮食管理情况。'
	}
]

const ADMIN_RECTIFICATIONS: Array<HomeServiceRectificationType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		issueSummary: '家属要求补充护理动作说明和现场照片留痕。',
		deadline: '2026-05-14 18:00',
		ownerName: '黄护理',
		status: 'pending',
		statusText: '待整改'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		issueSummary: '记录完整，无需整改。',
		deadline: '2026-05-15 12:00',
		ownerName: '陈护理',
		status: 'closed',
		statusText: '已关闭'
	}
]

const ADMIN_SETTLEMENTS: Array<HomeServiceSettlementType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		billingPeriod: '2026-05-14 至 2026-05-21',
		totalAmount: '¥504',
		insuranceAmount: '¥300',
		selfPayAmount: '¥204',
		archiveStatus: 'pending',
		archiveStatusText: '待归档'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		billingPeriod: '2026-05-13 至 2026-05-27',
		totalAmount: '¥512',
		insuranceAmount: '¥256',
		selfPayAmount: '¥256',
		archiveStatus: 'pending',
		archiveStatusText: '待归档'
	}
]

function delay(): Promise<boolean> {
	return new Promise((resolve) => {
		setTimeout(() => {
			resolve(true)
		}, 120)
	})
}

function cloneCase(item: HomeServiceCaseType): HomeServiceCaseType {
	return {
		...item,
		timeline: item.timeline.map((log) => ({ ...log }))
	}
}

function cloneTask(item: HomeServiceTaskType): HomeServiceTaskType {
	return {
		...item,
		timeline: item.timeline.map((log) => ({ ...log }))
	}
}

function cloneAssessment(item: HomeServiceAssessmentType): HomeServiceAssessmentType {
	return {
		...item,
		requirementTags: item.requirementTags.slice(0)
	}
}

function clonePlan(item: HomeServicePlanType): HomeServicePlanType {
	return {
		...item
	}
}

function cloneRectification(item: HomeServiceRectificationType): HomeServiceRectificationType {
	return {
		...item
	}
}

function cloneSettlement(item: HomeServiceSettlementType): HomeServiceSettlementType {
	return {
		...item
	}
}

export async function fetchHomeServiceCatalog(): Promise<Array<HomeServiceCatalogType>> {
	const response = await supa
		.from('hss_service_catalog')
		.select('id, name, category, price, duration_text, summary, tags_json, suitable_for, sort_no')
		.eq('status', 1)
		.is('deleted_at', null)
		.order('sort_no', { ascending: true })
		.execute()
	if (response.error != null || response.data == null || !Array.isArray(response.data)) {
		return [] as Array<HomeServiceCatalogType>
	}
	const result = [] as Array<HomeServiceCatalogType>
	for (let i = 0; i < response.data.length; i++) {
		result.push(parseCatalogItem(response.data[i]))
	}
	return result
}

export async function fetchConsumerHomeServiceCases(): Promise<Array<HomeServiceCaseType>> {
	const orders = await listConsumerServiceOrders()
	const result = [] as Array<HomeServiceCaseType>
	for (let i = 0; i < orders.length; i++) {
		result.push(mapOrderToCase(orders[i]))
	}
	return result
}

export async function fetchConsumerHomeServiceCaseDetail(caseId: string): Promise<HomeServiceCaseType | null> {
	const detail = await getServiceOrderDetail(caseId)
	if (detail != null) {
		return mapOrderToCase(detail)
	}
	return null
}

export async function createHomeServiceApplication(draft: HomeServiceApplicationDraftType): Promise<HomeServiceCaseType | null> {
	const catalog = await fetchHomeServiceCatalog()
	let matchedService: HomeServiceCatalogType | null = null
	for (let i = 0; i < catalog.length; i++) {
		if (catalog[i].id == draft.serviceId) {
			matchedService = catalog[i]
			break
		}
	}
	if (matchedService != null && draft.serviceAddressSnapshot != null) {
		const createdOrder = await createServiceOrder({
			service: matchedService,
			address: {
				addressId: draft.serviceAddressSnapshot.addressId,
				contactName: draft.serviceAddressSnapshot.contactName,
				contactPhone: draft.serviceAddressSnapshot.contactPhone,
				province: '',
				city: '',
				district: '',
				detailAddress: draft.serviceAddressSnapshot.addressDetail,
				fullAddress: draft.serviceAddressSnapshot.fullAddress,
				latitude: draft.serviceAddressSnapshot.latitude,
				longitude: draft.serviceAddressSnapshot.longitude,
				coordinateType: draft.serviceAddressSnapshot.coordinateType,
				remark: draft.serviceAddressSnapshot.remark
			},
			recipientName: draft.elderName,
			recipientPhone: draft.phone,
			contactName: draft.applicantName,
			contactPhone: draft.phone,
			appointmentTime: draft.preferredTime,
			remark: draft.demandSummary
		})
		if (createdOrder != null) {
			return mapOrderToCase(createdOrder)
		}
	}
	return null
}

function getCaseStep(status: ServiceOrderStatus): number {
	if (status == 'created') return 1
	if (status == 'assigned') return 3
	if (status == 'accepted') return 4
	if (status == 'departed') return 5
	if (status == 'arrived' || status == 'in_service') return 6
	if (status == 'pending_acceptance') return 7
	if (status == 'accepted_by_user' || status == 'reviewed' || status == 'settled') return 8
	if (status == 'rejected' || status == 'cancelled' || status == 'exception') return 7
	return 2
}

function getCaseTone(status: ServiceOrderStatus): string {
	if (status == 'created' || status == 'assigned' || status == 'pending_acceptance') return 'warning'
	if (status == 'accepted' || status == 'departed' || status == 'arrived' || status == 'in_service') return 'primary'
	if (status == 'accepted_by_user' || status == 'reviewed' || status == 'settled') return 'success'
	if (status == 'exception' || status == 'cancelled' || status == 'rejected') return 'danger'
	return 'neutral'
}

function getTimelineDescription(log: ServiceOrderTimelineItemType): string {
	if (log.remark != '') {
		return log.remark
	}
	if (log.toStatus == 'created') return '平台已接收预约申请，等待后续处理。'
	if (log.toStatus == 'assigned') return '系统已完成派单，正在通知服务人员。'
	if (log.toStatus == 'accepted') return '服务人员已接单，正在准备上门。'
	if (log.toStatus == 'departed') return '服务人员已出发，正在前往服务地点。'
	if (log.toStatus == 'arrived') return '服务人员已到达服务地点。'
	if (log.toStatus == 'in_service') return '服务已开始执行，请留意后续进度。'
	if (log.toStatus == 'completed') return '服务执行已完成，正在整理结果。'
	if (log.toStatus == 'pending_acceptance') return '服务记录已提交，等待家属验收。'
	if (log.toStatus == 'accepted_by_user') return '家属已确认本次服务结果。'
	if (log.toStatus == 'reviewed') return '家属已完成评价反馈。'
	if (log.toStatus == 'settled') return '本次服务已完成结算归档。'
	if (log.toStatus == 'cancelled') return '服务单已取消。'
	if (log.toStatus == 'rejected') return '服务人员未接受该工单。'
	return '服务过程状态已更新。'
}

function formatServiceAppointmentText(value: string): string {
	if (value == '') {
		return ''
	}
	if (value.indexOf('上午') >= 0 || value.indexOf('下午') >= 0 || value.indexOf('晚上') >= 0) {
		return value
	}
	const parsed = Date.parse(value)
	if (!isNaN(parsed)) {
		const date = new Date(parsed)
		let year = date.getFullYear()
		const currentYear = new Date().getFullYear()
		if (year < currentYear - 1) {
			year = currentYear
		}
		const month = String(date.getMonth() + 1).padStart(2, '0')
		const day = String(date.getDate()).padStart(2, '0')
		const hour = String(date.getHours()).padStart(2, '0')
		const minute = String(date.getMinutes()).padStart(2, '0')
		return year + '-' + month + '-' + day + ' ' + hour + ':' + minute
	}
	const monthDayMatch = value.match(/(\d{2})\/(\d{2})/)
	const timeMatch = value.match(/(\d{2}:\d{2}(\s*-\s*\d{2}:\d{2})?)/)
	if (monthDayMatch != null) {
		const month = monthDayMatch[1] ?? ''
		const day = monthDayMatch[2] ?? ''
		const timeText = timeMatch != null ? (timeMatch[1] ?? '') : ''
		if (month != '' && day != '') {
			return String(new Date().getFullYear()) + '-' + month + '-' + day + (timeText != '' ? ' ' + timeText.replace(/\s+/g, '') : '')
		}
	}
	return value.replace('T', ' ')
}

function mapLogsToTimeline(logs: Array<ServiceOrderTimelineItemType>): Array<HomeServiceTimelineItemType> {
	const timeline = [] as Array<HomeServiceTimelineItemType>
	for (let i = 0; i < logs.length; i++) {
		timeline.push({
			id: logs[i].id,
			title: getServiceOrderStatusText(logs[i].toStatus),
			time: logs[i].createdAt,
			description: getTimelineDescription(logs[i])
		})
	}
	return timeline
}

function mapOrderToCase(order: ServiceOrderType): HomeServiceCaseType {
	return {
		id: order.id,
		caseNo: order.orderNo,
		status: order.status,
		statusText: getServiceOrderStatusText(order.status),
		statusTone: getCaseTone(order.status),
		serviceName: order.serviceName,
		serviceTime: formatServiceAppointmentText(order.appointmentTime),
		applicantName: order.contactName,
		elderName: order.recipientName,
		age: 0,
		phone: order.contactPhone,
		address: order.addressSnapshot.fullAddress,
		summary: order.remark,
		currentStep: getCaseStep(order.status),
		totalSteps: 8,
		staffName: order.staffName == '' ? '待分配' : order.staffName,
		staffPhone: order.staffPhone == '' ? '待分配' : order.staffPhone,
		amount: order.serviceSnapshot.price,
		checkinTime: order.executionRecord != null ? order.executionRecord.checkinTime : '',
		checkinAddress: order.executionRecord != null ? order.executionRecord.checkinAddress : '',
		serviceStartedAt: order.executionRecord != null ? order.executionRecord.serviceStartedAt : order.serviceStartedAt,
		serviceFinishedAt: order.executionRecord != null ? order.executionRecord.serviceFinishedAt : order.completedAt,
		executionSummary: order.executionRecord != null ? (order.executionRecord.summary != '' ? order.executionRecord.summary : order.executionRecord.remark) : '',
		evidenceCount: order.evidenceFiles.length,
		serviceAddressSnapshot: null,
		timeline: mapLogsToTimeline(order.logs)
	}
}

function mapOrderToWorkerTask(order: ServiceOrderType): HomeServiceTaskType {
	let taskStatus = 'pending_visit'
	let taskStatusText = '待上门'
	let taskStatusTone = 'warning'
	let actionText = '签到开始'
	if (order.status == 'arrived' || order.status == 'in_service') {
		taskStatus = 'serving'
		taskStatusText = '服务中'
		taskStatusTone = 'primary'
		actionText = '完成提交'
	} else if (order.status == 'pending_acceptance' || order.status == 'accepted_by_user' || order.status == 'reviewed' || order.status == 'settled') {
		taskStatus = 'completed'
		taskStatusText = '待验收'
		taskStatusTone = 'success'
		actionText = '已提交'
	} else if (order.status == 'exception' || order.status == 'rejected' || order.status == 'cancelled') {
		taskStatus = 'exception'
		taskStatusText = getServiceOrderStatusText(order.status)
		taskStatusTone = 'warning'
		actionText = '已上报'
	}
	return {
		id: order.id,
		caseId: order.id,
		caseNo: order.orderNo,
		status: taskStatus,
		statusText: taskStatusText,
		statusTone: taskStatusTone,
		serviceName: order.serviceName,
		elderName: order.recipientName,
		address: order.addressSnapshot.fullAddress,
		appointmentTime: formatServiceAppointmentText(order.appointmentTime),
		checkInStatus: order.executionRecord != null && order.executionRecord.checkinTime != '' ? '已签到' : '未签到',
		recordSummary: order.executionRecord != null ? (order.executionRecord.summary != '' ? order.executionRecord.summary : order.executionRecord.remark) : '待填写服务记录',
		staffName: order.staffName == '' ? '待分配' : order.staffName,
		staffPhone: order.staffPhone == '' ? '待分配' : order.staffPhone,
		actionText,
		timeline: mapLogsToTimeline(order.logs)
	}
}

async function listWorkerTaskIds(): Promise<Array<string>> {
	const userId = getCurrentUserId()
	if (userId == '') {
		return [] as Array<string>
	}
	const careTaskResponse = await supa.from('ec_care_tasks').select('id').eq('assigned_to', userId).order('created_at', { ascending: false }).execute()
	if (careTaskResponse.error == null && careTaskResponse.data != null) {
		const result = [] as Array<string>
		const rows = careTaskResponse.data as Array<any>
		for (let i = 0; i < rows.length; i++) {
			const id = readString(rows[i], 'id')
			if (id != '') {
				result.push(id)
			}
		}
		if (result.length > 0) {
			return result
		}
	}
	let staffProfileId = ''
	const staffResponse = await supa.from('ml_delivery_staff').select('id').eq('uid', userId).limit(1).execute()
	if (staffResponse.error == null && staffResponse.data != null) {
		const staffRows = staffResponse.data as Array<any>
		if (staffRows.length > 0) {
			staffProfileId = readString(staffRows[0], 'id')
		}
	}
	const legacyStaffId = staffProfileId != '' ? staffProfileId : userId
	const legacyResponse = await supa.from('hss_service_orders').select('id').eq('current_staff_id', legacyStaffId).order('created_at', { ascending: false }).execute()
	if (legacyResponse.error != null || legacyResponse.data == null) {
		return [] as Array<string>
	}
	const legacyIds = [] as Array<string>
	const legacyRows = legacyResponse.data as Array<any>
	for (let i = 0; i < legacyRows.length; i++) {
		const id = readString(legacyRows[i], 'id')
		if (id != '') {
			legacyIds.push(id)
		}
	}
	return legacyIds
}

async function isCareTask(taskId: string): Promise<boolean> {
	const response = await supa.from('ec_care_tasks').select('id').eq('id', taskId).limit(1).execute()
	return response.error == null && response.data != null && (response.data as Array<any>).length > 0
}

async function completeWorkerTask(taskId: string): Promise<HomeServiceTaskType | null> {
	const completedAt = nowIso()
	if (await isCareTask(taskId)) {
		await supa.from('ec_care_tasks').update({
			status: 'ACCEPTANCE_PENDING',
			service_completed_at: completedAt,
			acceptance_pending_at: completedAt,
			updated_at: completedAt
		}).eq('id', taskId).execute()
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: taskId,
			from_status: 'ORDER_IN_SERVICE',
			to_status: 'ACCEPTANCE_PENDING',
			actor_id: getCurrentUserId(),
			actor_role: 'merchant',
			action: 'finish_service',
			remark: '服务记录和凭证已经提交。',
			created_at: completedAt
		}).execute()
	} else {
		await supa.from('hss_service_orders').update({
			status: 'pending_acceptance',
			completed_at: completedAt,
			pending_acceptance_at: completedAt,
			updated_at: completedAt
		}).eq('id', taskId).execute()
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: taskId,
			from_status: 'in_service',
			to_status: 'pending_acceptance',
			operator_id: getCurrentUserId(),
			operator_role: 'merchant',
			remark: '服务记录和凭证已经提交。',
			created_at: completedAt
		}).execute()
	}
	return await fetchWorkerTaskDetail(taskId)
}

const ADMIN_ASSESSMENT_PREFIX = '[admin_assessment]'
const ADMIN_PLAN_PREFIX = '[admin_plan]'
const ADMIN_RECTIFICATION_PREFIX = '[admin_rectification]'

function encodeAdminRemark(prefix: string, payload: any): string {
	return prefix + JSON.stringify(payload)
}

function parseAdminRemark(remark: string, prefix: string): any | null {
	if (remark == '' || remark.indexOf(prefix) != 0) {
		return null
	}
	const body = remark.substring(prefix.length)
	if (body == '') {
		return null
	}
	try {
		return JSON.parse(body) as any
	} catch (error) {
		return null
	}
}

function getDefaultCareLevel(order: ServiceOrderType): string {
	if (order.serviceName.indexOf('随访') >= 0) {
		return '随访管理'
	}
	if (order.serviceName.indexOf('护理') >= 0) {
		return '护理二级'
	}
	return '护理一级'
}

function getOrderLatestRemark(order: ServiceOrderType): string {
	for (let i = 0; i < order.logs.length; i++) {
		if (order.logs[i].remark != '') {
			return order.logs[i].remark
		}
	}
	return ''
}

async function listAdminEventRows(caseId: string): Promise<Array<any>> {
	if (await isCareTask(caseId)) {
		const response = await supa.from('hc_work_order_events').select('*').eq('task_id', caseId).order('created_at', { ascending: false }).execute()
		return response.data != null ? response.data as Array<any> : [] as Array<any>
	}
	const response = await supa.from('hss_service_order_status_logs').select('*').eq('order_id', caseId).order('created_at', { ascending: false }).execute()
	return response.data != null ? response.data as Array<any> : [] as Array<any>
}

async function readAdminPayload(caseId: string, prefix: string): Promise<any | null> {
	const rows = await listAdminEventRows(caseId)
	for (let i = 0; i < rows.length; i++) {
		const payload = parseAdminRemark(readString(rows[i], 'remark'), prefix)
		if (payload != null) {
			return payload
		}
	}
	return null
}

async function readLatestExceptionSummary(caseId: string, order: ServiceOrderType): Promise<string> {
	if (await isCareTask(caseId)) {
		const response = await supa.from('hc_work_order_exceptions').select('description').eq('task_id', caseId).order('created_at', { ascending: false }).limit(1).execute()
		if (response.data != null && (response.data as Array<any>).length > 0) {
			const rows = response.data as Array<any>
			const text = readString(rows[0], 'description')
			if (text != '') {
				return text
			}
		}
	}
	const latestRemark = getOrderLatestRemark(order)
	if (latestRemark != '') {
		return latestRemark
	}
	if (order.review != null && order.review.content != '') {
		return order.review.content
	}
	return '待补充整改说明。'
}

function buildAssessmentDetail(order: ServiceOrderType, payload: any | null): HomeServiceAssessmentType {
	const requirementTags = payload != null ? readStringArray(payload, 'requirementTags') : [] as Array<string>
	return {
		caseId: order.id,
		caseNo: order.orderNo,
		elderName: order.recipientName,
		serviceName: order.serviceName,
		riskLevel: payload != null && readString(payload, 'riskLevel') != '' ? readString(payload, 'riskLevel') : '中风险',
		careLevel: payload != null && readString(payload, 'careLevel') != '' ? readString(payload, 'careLevel') : getDefaultCareLevel(order),
		visitTime: formatServiceAppointmentText(order.appointmentTime),
		assessmentSummary: payload != null && readString(payload, 'assessmentSummary') != '' ? readString(payload, 'assessmentSummary') : (order.remark != '' ? order.remark : '待补充上门评估结论。'),
		requirementTags: requirementTags.length > 0 ? requirementTags : order.serviceSnapshot.tags
	}
}

function buildPlanDetail(order: ServiceOrderType, payload: any | null): HomeServicePlanType {
	const serviceCycle = payload != null && readString(payload, 'serviceCycle') != '' ? readString(payload, 'serviceCycle') : formatServiceAppointmentText(order.appointmentTime)
	const amountText = '¥' + String(order.serviceSnapshot.price)
	return {
		caseId: order.id,
		caseNo: order.orderNo,
		elderName: order.recipientName,
		serviceName: order.serviceName,
		planTitle: payload != null && readString(payload, 'planTitle') != '' ? readString(payload, 'planTitle') : (order.serviceName + '执行方案'),
		serviceFrequency: payload != null && readString(payload, 'serviceFrequency') != '' ? readString(payload, 'serviceFrequency') : '按预约执行',
		serviceCycle: serviceCycle,
		executorAdvice: payload != null && readString(payload, 'executorAdvice') != '' ? readString(payload, 'executorAdvice') : (order.staffName != '' ? ('优先由' + order.staffName + '承接本次服务并补全留痕。') : '优先安排熟悉该服务类型的执行人员。'),
		billingSummary: payload != null && readString(payload, 'billingSummary') != '' ? readString(payload, 'billingSummary') : ('本次服务金额 ' + amountText),
		planSummary: payload != null && readString(payload, 'planSummary') != '' ? readString(payload, 'planSummary') : (order.remark != '' ? order.remark : '待补充服务目标、执行重点和验收口径。')
	}
}

function buildRectificationDetail(order: ServiceOrderType, payload: any | null, issueSummary: string): HomeServiceRectificationType {
	const status = payload != null && readString(payload, 'status') != '' ? readString(payload, 'status') : (order.status == 'exception' ? 'pending' : 'closed')
	return {
		caseId: order.id,
		caseNo: order.orderNo,
		elderName: order.recipientName,
		serviceName: order.serviceName,
		issueSummary: payload != null && readString(payload, 'issueSummary') != '' ? readString(payload, 'issueSummary') : issueSummary,
		deadline: payload != null && readString(payload, 'deadline') != '' ? readString(payload, 'deadline') : (order.pendingAcceptanceAt != '' ? order.pendingAcceptanceAt : formatServiceAppointmentText(order.appointmentTime)),
		ownerName: payload != null && readString(payload, 'ownerName') != '' ? readString(payload, 'ownerName') : (order.staffName != '' ? order.staffName : '待分配'),
		status: status,
		statusText: status == 'closed' ? '已关闭' : '待整改'
	}
}

export async function fetchWorkerTasks(): Promise<Array<HomeServiceTaskType>> {
	const taskIds = await listWorkerTaskIds()
	const result = [] as Array<HomeServiceTaskType>
	for (let i = 0; i < taskIds.length; i++) {
		const detail = await getServiceOrderDetail(taskIds[i])
		if (detail != null) {
			result.push(mapOrderToWorkerTask(detail))
		}
	}
	return result
}

export async function fetchWorkerTaskDetail(taskId: string): Promise<HomeServiceTaskType | null> {
	const detail = await getServiceOrderDetail(taskId)
	return detail == null ? null : mapOrderToWorkerTask(detail)
}

export async function advanceWorkerTask(taskId: string): Promise<HomeServiceTaskType | null> {
	const detail = await fetchWorkerTaskDetail(taskId)
	if (detail == null) {
		return null
	}
	if (detail.status == 'serving') {
		return await completeWorkerTask(taskId)
	}
	return detail
}

export async function submitWorkerCheckIn(taskId: string, note: string): Promise<HomeServiceTaskType | null> {
	const checkedInAt = nowIso()
	if (await isCareTask(taskId)) {
		const recordId = buildId('care-checkin')
		await supa.from('ec_care_records').insert({
			id: recordId,
			task_id: taskId,
			record_type: 'checkin',
			started_at: checkedInAt,
			checked_in_at: checkedInAt,
			location_text: note,
			remark: note,
			created_at: checkedInAt,
			updated_at: checkedInAt
		}).execute()
		await supa.from('ec_care_tasks').update({
			status: 'ORDER_IN_SERVICE',
			checked_in_at: checkedInAt,
			service_started_at: checkedInAt,
			updated_at: checkedInAt
		}).eq('id', taskId).execute()
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: taskId,
			from_status: 'ORDER_ACCEPTED',
			to_status: 'ORDER_IN_SERVICE',
			actor_id: getCurrentUserId(),
			actor_role: 'merchant',
			action: 'checkin_task',
			remark: note == '' ? '已完成签到，开始执行服务。' : note,
			created_at: checkedInAt
		}).execute()
	} else {
		const recordId = buildId('ser')
		await supa.from('hss_service_execution_records').upsert({
			id: recordId,
			order_id: taskId,
			assignment_id: '',
			checkin_time: checkedInAt,
			checkin_address: note,
			service_started_at: checkedInAt,
			remark: note,
			created_at: checkedInAt,
			updated_at: checkedInAt
		}).execute()
		await supa.from('hss_service_orders').update({
			status: 'in_service',
			arrived_at: checkedInAt,
			service_started_at: checkedInAt,
			updated_at: checkedInAt
		}).eq('id', taskId).execute()
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: taskId,
			from_status: 'accepted',
			to_status: 'in_service',
			operator_id: getCurrentUserId(),
			operator_role: 'merchant',
			remark: note == '' ? '已完成签到，开始执行服务。' : note,
			created_at: checkedInAt
		}).execute()
	}
	return await fetchWorkerTaskDetail(taskId)
}

export async function submitWorkerServiceRecord(taskId: string, summary: string): Promise<HomeServiceTaskType | null> {
	const detail = await getServiceOrderDetail(taskId)
	if (detail == null) {
		return null
	}
	const now = nowIso()
	const recordId = detail.executionRecord != null && detail.executionRecord.id != '' ? detail.executionRecord.id : buildId('worker-rec')
	if (await isCareTask(taskId)) {
		await supa.from('ec_care_records').upsert({
			id: recordId,
			task_id: taskId,
			record_type: 'service',
			started_at: detail.executionRecord != null ? detail.executionRecord.serviceStartedAt : detail.serviceStartedAt,
			summary: summary,
			remark: summary,
			created_at: detail.executionRecord != null && detail.executionRecord.createdAt != '' ? detail.executionRecord.createdAt : now,
			updated_at: now
		}).execute()
		await supa.from('ec_care_tasks').update({
			status: 'ORDER_IN_SERVICE',
			updated_at: now
		}).eq('id', taskId).execute()
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: taskId,
			from_status: 'ORDER_IN_SERVICE',
			to_status: 'ORDER_IN_SERVICE',
			actor_id: getCurrentUserId(),
			actor_role: 'merchant',
			action: 'save_record',
			remark: summary == '' ? '已保存服务记录。' : summary,
			created_at: now
		}).execute()
	} else {
		await supa.from('hss_service_execution_records').upsert({
			id: recordId,
			order_id: taskId,
			assignment_id: detail.currentAssignmentId,
			service_started_at: detail.executionRecord != null ? detail.executionRecord.serviceStartedAt : detail.serviceStartedAt,
			summary: summary,
			remark: summary,
			created_at: detail.executionRecord != null && detail.executionRecord.createdAt != '' ? detail.executionRecord.createdAt : now,
			updated_at: now
		}).execute()
	}
	return await fetchWorkerTaskDetail(taskId)
}

export async function submitWorkerException(taskId: string, exceptionType: string, description: string): Promise<HomeServiceTaskType | null> {
	const now = nowIso()
	if (await isCareTask(taskId)) {
		await supa.from('hc_work_order_exceptions').insert({
			id: buildId('hc-ex'),
			task_id: taskId,
			exception_type: exceptionType,
			description: description,
			occurred_at: now,
			created_by: getCurrentUserId(),
			created_at: now,
			updated_at: now
		}).execute()
		await supa.from('ec_care_tasks').update({
			status: 'ORDER_EXCEPTION',
			updated_at: now
		}).eq('id', taskId).execute()
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: taskId,
			from_status: '',
			to_status: 'ORDER_EXCEPTION',
			actor_id: getCurrentUserId(),
			actor_role: 'merchant',
			action: 'report_exception',
			remark: exceptionType + '：' + description,
			created_at: now
		}).execute()
	} else {
		await supa.from('hss_service_orders').update({
			status: 'exception',
			updated_at: now
		}).eq('id', taskId).execute()
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: taskId,
			from_status: 'in_service',
			to_status: 'exception',
			operator_id: getCurrentUserId(),
			operator_role: 'merchant',
			remark: exceptionType + '：' + description,
			created_at: now
		}).execute()
	}
	return await fetchWorkerTaskDetail(taskId)
}

export async function fetchAdminAssessmentDetail(caseId: string): Promise<HomeServiceAssessmentType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = await readAdminPayload(caseId, ADMIN_ASSESSMENT_PREFIX)
	return buildAssessmentDetail(order, payload)
}

export async function submitAdminAssessment(caseId: string, riskLevel: string, careLevel: string, assessmentSummary: string): Promise<HomeServiceAssessmentType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = {
		riskLevel,
		careLevel,
		assessmentSummary,
		requirementTags: order.serviceSnapshot.tags,
		updatedAt: nowIso()
	}
	if (await isCareTask(caseId)) {
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: caseId,
			from_status: order.status,
			to_status: order.status,
			actor_id: getCurrentUserId(),
			actor_role: 'admin',
			action: 'submit_assessment',
			remark: encodeAdminRemark(ADMIN_ASSESSMENT_PREFIX, payload),
			created_at: nowIso()
		}).execute()
	} else {
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: caseId,
			from_status: order.status,
			to_status: order.status,
			operator_id: getCurrentUserId(),
			operator_role: 'admin',
			remark: encodeAdminRemark(ADMIN_ASSESSMENT_PREFIX, payload),
			created_at: nowIso()
		}).execute()
	}
	return buildAssessmentDetail(order, payload)
}

export async function fetchAdminServicePlanDetail(caseId: string): Promise<HomeServicePlanType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = await readAdminPayload(caseId, ADMIN_PLAN_PREFIX)
	return buildPlanDetail(order, payload)
}

export async function submitAdminServicePlan(
	caseId: string,
	planTitle: string,
	serviceFrequency: string,
	serviceCycle: string,
	planSummary: string
): Promise<HomeServicePlanType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = {
		planTitle,
		serviceFrequency,
		serviceCycle,
		executorAdvice: order.staffName != '' ? ('优先由' + order.staffName + '承接本次服务并补全留痕。') : '优先安排熟悉该服务类型的执行人员。',
		billingSummary: '本次服务金额 ¥' + String(order.serviceSnapshot.price),
		planSummary,
		updatedAt: nowIso()
	}
	if (await isCareTask(caseId)) {
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: caseId,
			from_status: order.status,
			to_status: order.status,
			actor_id: getCurrentUserId(),
			actor_role: 'admin',
			action: 'submit_plan',
			remark: encodeAdminRemark(ADMIN_PLAN_PREFIX, payload),
			created_at: nowIso()
		}).execute()
	} else {
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: caseId,
			from_status: order.status,
			to_status: order.status,
			operator_id: getCurrentUserId(),
			operator_role: 'admin',
			remark: encodeAdminRemark(ADMIN_PLAN_PREFIX, payload),
			created_at: nowIso()
		}).execute()
	}
	return buildPlanDetail(order, payload)
}

export async function fetchConsumerAcceptanceDetail(caseId: string): Promise<HomeServiceAcceptanceType | null> {
	const detail = await getServiceOrderDetail(caseId)
	if (detail != null) {
		return {
			caseId: detail.id,
			caseNo: detail.orderNo,
			elderName: detail.recipientName,
			serviceName: detail.serviceName,
			acceptanceStatus: detail.status,
			acceptanceStatusText: getServiceOrderStatusText(detail.status),
			rating: detail.review != null ? detail.review.rating : 5,
			feedback: detail.review != null ? detail.review.content : '',
			tags: detail.review != null ? detail.review.tags : [] as Array<string>
		}
	}
	return null
}

export async function submitConsumerAcceptance(
	caseId: string,
	approved: boolean,
	rating: number,
	feedback: string,
	tags: Array<string>
): Promise<HomeServiceAcceptanceType | null> {
	if (approved) {
		const result = await confirmServiceOrder(caseId, rating, feedback, tags)
		if (result != null) {
			return await fetchConsumerAcceptanceDetail(caseId)
		}
		return null
	}
	const rejected = await rejectServiceOrderAcceptance(caseId, feedback)
	if (rejected != null) {
		return await fetchConsumerAcceptanceDetail(caseId)
	}
	return null
}

export async function fetchAdminRectificationDetail(caseId: string): Promise<HomeServiceRectificationType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = await readAdminPayload(caseId, ADMIN_RECTIFICATION_PREFIX)
	const issueSummary = await readLatestExceptionSummary(caseId, order)
	return buildRectificationDetail(order, payload, issueSummary)
}

export async function submitAdminRectification(caseId: string, issueSummary: string): Promise<HomeServiceRectificationType | null> {
	const order = await getServiceOrderDetail(caseId)
	if (order == null) {
		return null
	}
	const payload = {
		issueSummary,
		deadline: order.pendingAcceptanceAt != '' ? order.pendingAcceptanceAt : formatServiceAppointmentText(order.appointmentTime),
		ownerName: order.staffName != '' ? order.staffName : '待分配',
		status: 'closed',
		updatedAt: nowIso()
	}
	if (await isCareTask(caseId)) {
		const reopenedAt = nowIso()
		await supa.from('ec_care_tasks').update({
			status: 'ACCEPTANCE_PENDING',
			acceptance_pending_at: reopenedAt,
			updated_at: reopenedAt
		}).eq('id', caseId).execute()
		await supa.from('hc_work_order_events').insert({
			id: buildId('hc-event'),
			task_id: caseId,
			from_status: 'ACCEPTANCE_REJECTED',
			to_status: 'ACCEPTANCE_PENDING',
			actor_id: getCurrentUserId(),
			actor_role: 'admin',
			action: 'submit_rectification',
			remark: encodeAdminRemark(ADMIN_RECTIFICATION_PREFIX, payload),
			created_at: reopenedAt
		}).execute()
	} else {
		const reopenedAt = nowIso()
		await supa.from('hss_service_orders').update({
			status: 'pending_acceptance',
			pending_acceptance_at: reopenedAt,
			updated_at: reopenedAt
		}).eq('id', caseId).execute()
		await supa.from('hss_service_order_status_logs').insert({
			id: buildId('slog'),
			order_id: caseId,
			from_status: order.status,
			to_status: 'pending_acceptance',
			operator_id: getCurrentUserId(),
			operator_role: 'admin',
			remark: encodeAdminRemark(ADMIN_RECTIFICATION_PREFIX, payload),
			created_at: reopenedAt
		}).execute()
	}
	const latest = await getServiceOrderDetail(caseId)
	if (latest == null) {
		return buildRectificationDetail(order, payload, issueSummary)
	}
	return buildRectificationDetail(latest, payload, issueSummary)
}

export async function fetchAdminSettlementDetail(caseId: string): Promise<HomeServiceSettlementType | null> {
	await delay()
	const target = ADMIN_SETTLEMENTS.find((item) => item.caseId == caseId)
	return target == null ? null : cloneSettlement(target)
}

export async function submitAdminSettlementArchive(caseId: string): Promise<HomeServiceSettlementType | null> {
	await delay()
	const target = ADMIN_SETTLEMENTS.find((item) => item.caseId == caseId)
	if (target == null) {
		return null
	}

	target.archiveStatus = 'archived'
	target.archiveStatusText = '已归档'

	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
	if (relatedCase != null) {
		relatedCase.timeline.unshift({
			id: 'case-settlement-' + String(relatedCase.timeline.length + 1),
			title: '结算归档完成',
			time: '2026-05-13 18:30',
			description: '结算单和执行材料已完成归档。'
		})
	}

	return cloneSettlement(target)
}

export async function fetchAdminHomeServiceApplications(): Promise<Array<HomeServiceAdminApplicationType>> {
	await delay()
	return ADMIN_APPLICATIONS.map((item) => ({ ...item }))
}

export async function fetchAdminHomeServiceOverview(): Promise<Array<HomeServiceOverviewCardType>> {
	await delay()
	return ADMIN_OVERVIEW.map((item) => ({ ...item }))
}