medical-mall/services/homeServiceService.uts

import {
	HomeServiceAcceptanceType,
	HomeServiceAdminApplicationType,
	HomeServiceAssessmentType,
	HomeServiceApplicationDraftType,
	HomeServiceCatalogType,
	HomeServiceCaseType,
	HomeServiceOverviewCardType,
	HomeServicePlanType,
	HomeServiceRectificationType,
	HomeServiceSettlementType,
	HomeServiceTaskType,
	HomeServiceTimelineItemType
} from '@/types/home-service.uts'
import {
	confirmServiceOrder,
	createServiceOrder,
	getServiceOrderDetail,
	listConsumerServiceOrders,
	rejectServiceOrderAcceptance
} from '@/services/serviceOrderService.uts'
import supa from '@/components/supadb/aksupainstance.uts'
import {
	getServiceOrderStatusText,
	type ServiceOrderStatus,
	type ServiceOrderTimelineItemType,
	type ServiceOrderType
} from '@/types/service-order.uts'

function plainObject(source: any): any {
	return JSON.parse(JSON.stringify(source)) as any
}

function readString(source: any, key: string): string {
	const value = plainObject(source)[key]
	if (value == null) {
		return ''
	}
	return typeof value == 'string' ? value : String(value)
}

function readNumber(source: any, key: string): number {
	const value = plainObject(source)[key]
	if (typeof value == 'number') {
		return value
	}
	const parsed = Number(value)
	return isNaN(parsed) ? 0 : parsed
}

function readStringArray(source: any, key: string): Array<string> {
	const value = plainObject(source)[key]
	if (Array.isArray(value)) {
		const result = [] as Array<string>
		for (let i = 0; i < value.length; i++) {
			result.push(typeof value[i] == 'string' ? value[i] : String(value[i]))
		}
		return result
	}
	if (typeof value == 'string' && value != '') {
		try {
			const parsed = JSON.parse(value) as any
			if (Array.isArray(parsed)) {
				const result = [] as Array<string>
				for (let i = 0; i < parsed.length; i++) {
					result.push(typeof parsed[i] == 'string' ? parsed[i] : String(parsed[i]))
				}
				return result
			}
		} catch (error) {
			return [] as Array<string>
		}
	}
	return [] as Array<string>
}

function parseCatalogItem(source: any): HomeServiceCatalogType {
	return {
		id: readString(source, 'id'),
		name: readString(source, 'name'),
		category: readString(source, 'category'),
		price: readNumber(source, 'price'),
		durationText: readString(source, 'duration_text'),
		summary: readString(source, 'summary'),
		tags: readStringArray(source, 'tags_json'),
		suitableFor: readString(source, 'suitable_for')
	}
}

function createTimeline(title1: string, title2: string, title3: string): Array<HomeServiceTimelineItemType> {
	return [
		{
			id: 'tl-1',
			title: title1,
			time: '2026-05-12 09:00',
			description: '系统已建立服务申请档案。'
		},
		{
			id: 'tl-2',
			title: title2,
			time: '2026-05-12 11:30',
			description: '评估员已完成初步核对与上门安排。'
		},
		{
			id: 'tl-3',
			title: title3,
			time: '2026-05-13 08:20',
			description: '当前环节已进入待执行状态。'
		}
	]
}

const CASE_STORE: Array<HomeServiceCaseType> = [
	{
		id: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_dispatch',
		statusText: '待派单',
		statusTone: 'warning',
		serviceName: '基础上门护理',
		serviceTime: '2026-05-14 09:00-11:00',
		applicantName: '李晓兰',
		elderName: '李奶奶',
		age: 78,
		phone: '13800138000',
		address: '梅州市梅江区学海路 18 号 2 栋 602',
		summary: '老人近期行动困难，需要基础照护与生命体征监测。',
		currentStep: 3,
		totalSteps: 8,
		staffName: '待分配',
		staffPhone: '待分配',
		amount: 168,
		timeline: createTimeline('已提交申请', '待上门评估', '待派单')
	},
	{
		id: 'case-002',
		caseNo: 'HS202605130002',
		status: 'in_service',
		statusText: '服务中',
		statusTone: 'primary',
		serviceName: '慢病健康随访',
		serviceTime: '2026-05-13 15:00-16:30',
		applicantName: '张春梅',
		elderName: '张爷爷',
		age: 82,
		phone: '13900139000',
		address: '梅州市梅县区华侨城康宁路 66 号',
		summary: '随访血压血糖，核对用药并记录健康建议。',
		currentStep: 6,
		totalSteps: 8,
		staffName: '陈护理',
		staffPhone: '13688886666',
		amount: 128,
		timeline: createTimeline('已提交申请', '已生成服务方案', '服务执行中')
	}
]

const TASK_STORE: Array<HomeServiceTaskType> = [
	{
		id: 'task-001',
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_visit',
		statusText: '待上门',
		statusTone: 'warning',
		serviceName: '基础上门护理',
		elderName: '李奶奶',
		address: '梅州市梅江区学海路 18 号 2 栋 602',
		appointmentTime: '2026-05-14 09:00',
		checkInStatus: '未签到',
		recordSummary: '待填写服务记录',
		staffName: '黄护理',
		staffPhone: '13777770001',
		actionText: '签到开始',
		timeline: createTimeline('调度已派单', '护理员已接单', '等待上门签到')
	},
	{
		id: 'task-002',
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		status: 'serving',
		statusText: '服务中',
		statusTone: 'primary',
		serviceName: '慢病健康随访',
		elderName: '张爷爷',
		address: '梅州市梅县区华侨城康宁路 66 号',
		appointmentTime: '2026-05-13 15:00',
		checkInStatus: '已签到',
		recordSummary: '已完成血压血糖记录，待补充宣教备注。',
		staffName: '陈护理',
		staffPhone: '13688886666',
		actionText: '完成提交',
		timeline: createTimeline('调度已派单', '已到岗签到', '服务执行中')
	}
]

const ADMIN_APPLICATIONS: Array<HomeServiceAdminApplicationType> = [
	{
		id: 'admin-app-001',
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		status: 'pending_assessment',
		statusText: '待评估',
		statusTone: 'warning',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		preferredTime: '2026-05-14 上午',
		assessmentResult: '待评估员上门',
		dispatcherName: '刘调度',
		staffName: '待分配'
	},
	{
		id: 'admin-app-002',
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		status: 'pending_acceptance',
		statusText: '待验收',
		statusTone: 'success',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		preferredTime: '2026-05-13 下午',
		assessmentResult: '评估通过，按标准随访执行',
		dispatcherName: '刘调度',
		staffName: '陈护理'
	}
]

const ADMIN_OVERVIEW: Array<HomeServiceOverviewCardType> = [
	{ id: 'overview-1', label: '待评估申请', value: '06', tone: 'warning' },
	{ id: 'overview-2', label: '待派单工单', value: '03', tone: 'primary' },
	{ id: 'overview-3', label: '服务中任务', value: '08', tone: 'success' },
	{ id: 'overview-4', label: '待验收任务', value: '04', tone: 'neutral' }
]

const ADMIN_ASSESSMENTS: Array<HomeServiceAssessmentType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		riskLevel: '中风险',
		careLevel: '护理二级',
		visitTime: '2026-05-14 09:00',
		assessmentSummary: '行动缓慢，需重点关注跌倒风险和晨间血压波动。',
		requirementTags: ['血压监测', '基础照护', '跌倒风险提醒']
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		riskLevel: '低风险',
		careLevel: '随访管理',
		visitTime: '2026-05-13 15:00',
		assessmentSummary: '生命体征稳定，重点跟踪慢病用药执行情况。',
		requirementTags: ['血糖记录', '用药核对', '家属宣教']
	}
]

const ADMIN_PLANS: Array<HomeServicePlanType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		planTitle: '基础护理 7 日方案',
		serviceFrequency: '每周 3 次',
		serviceCycle: '2026-05-14 至 2026-05-21',
		executorAdvice: '优先安排熟悉慢病照护的护理员，首次上门同步评估跌倒风险。',
		billingSummary: '基础护理 ¥168/次，计划总额 ¥504',
		planSummary: '围绕晨间照护、生命体征监测和风险提醒开展服务。'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		planTitle: '慢病随访连续方案',
		serviceFrequency: '每周 2 次',
		serviceCycle: '2026-05-13 至 2026-05-27',
		executorAdvice: '执行人员需同步上传血压血糖记录并完成家属宣教。',
		billingSummary: '随访服务 ¥128/次，计划总额 ¥512',
		planSummary: '持续随访血压血糖、用药和饮食管理情况。'
	}
]

const ADMIN_RECTIFICATIONS: Array<HomeServiceRectificationType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		issueSummary: '家属要求补充护理动作说明和现场照片留痕。',
		deadline: '2026-05-14 18:00',
		ownerName: '黄护理',
		status: 'pending',
		statusText: '待整改'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		issueSummary: '记录完整，无需整改。',
		deadline: '2026-05-15 12:00',
		ownerName: '陈护理',
		status: 'closed',
		statusText: '已关闭'
	}
]

const ADMIN_SETTLEMENTS: Array<HomeServiceSettlementType> = [
	{
		caseId: 'case-001',
		caseNo: 'HS202605130001',
		elderName: '李奶奶',
		serviceName: '基础上门护理',
		billingPeriod: '2026-05-14 至 2026-05-21',
		totalAmount: '¥504',
		insuranceAmount: '¥300',
		selfPayAmount: '¥204',
		archiveStatus: 'pending',
		archiveStatusText: '待归档'
	},
	{
		caseId: 'case-002',
		caseNo: 'HS202605130002',
		elderName: '张爷爷',
		serviceName: '慢病健康随访',
		billingPeriod: '2026-05-13 至 2026-05-27',
		totalAmount: '¥512',
		insuranceAmount: '¥256',
		selfPayAmount: '¥256',
		archiveStatus: 'pending',
		archiveStatusText: '待归档'
	}
]

function delay(): Promise<boolean> {
	return new Promise((resolve) => {
		setTimeout(() => {
			resolve(true)
		}, 120)
	})
}

function cloneCase(item: HomeServiceCaseType): HomeServiceCaseType {
	return {
		...item,
		timeline: item.timeline.map((log) => ({ ...log }))
	}
}

function cloneTask(item: HomeServiceTaskType): HomeServiceTaskType {
	return {
		...item,
		timeline: item.timeline.map((log) => ({ ...log }))
	}
}

function cloneAssessment(item: HomeServiceAssessmentType): HomeServiceAssessmentType {
	return {
		...item,
		requirementTags: item.requirementTags.slice(0)
	}
}

function clonePlan(item: HomeServicePlanType): HomeServicePlanType {
	return {
		...item
	}
}

function cloneRectification(item: HomeServiceRectificationType): HomeServiceRectificationType {
	return {
		...item
	}
}

function cloneSettlement(item: HomeServiceSettlementType): HomeServiceSettlementType {
	return {
		...item
	}
}

export async function fetchHomeServiceCatalog(): Promise<Array<HomeServiceCatalogType>> {
	const response = await supa
		.from('hss_service_catalog')
		.select('id, name, category, price, duration_text, summary, tags_json, suitable_for, sort_no')
		.eq('status', 1)
		.is('deleted_at', null)
		.order('sort_no', { ascending: true })
		.execute()
	if (response.error != null || response.data == null || !Array.isArray(response.data)) {
		return [] as Array<HomeServiceCatalogType>
	}
	const result = [] as Array<HomeServiceCatalogType>
	for (let i = 0; i < response.data.length; i++) {
		result.push(parseCatalogItem(response.data[i]))
	}
	return result
}

export async function fetchConsumerHomeServiceCases(): Promise<Array<HomeServiceCaseType>> {
	const orders = await listConsumerServiceOrders()
	const result = [] as Array<HomeServiceCaseType>
	for (let i = 0; i < orders.length; i++) {
		result.push(mapOrderToCase(orders[i]))
	}
	return result
}

export async function fetchConsumerHomeServiceCaseDetail(caseId: string): Promise<HomeServiceCaseType | null> {
	const detail = await getServiceOrderDetail(caseId)
	if (detail != null) {
		return mapOrderToCase(detail)
	}
	return null
}

export async function createHomeServiceApplication(draft: HomeServiceApplicationDraftType): Promise<HomeServiceCaseType | null> {
	const catalog = await fetchHomeServiceCatalog()
	let matchedService: HomeServiceCatalogType | null = null
	for (let i = 0; i < catalog.length; i++) {
		if (catalog[i].id == draft.serviceId) {
			matchedService = catalog[i]
			break
		}
	}
	if (matchedService != null && draft.serviceAddressSnapshot != null) {
		const createdOrder = await createServiceOrder({
			service: matchedService,
			address: {
				addressId: draft.serviceAddressSnapshot.addressId,
				contactName: draft.serviceAddressSnapshot.contactName,
				contactPhone: draft.serviceAddressSnapshot.contactPhone,
				province: '',
				city: '',
				district: '',
				detailAddress: draft.serviceAddressSnapshot.addressDetail,
				fullAddress: draft.serviceAddressSnapshot.fullAddress,
				latitude: draft.serviceAddressSnapshot.latitude,
				longitude: draft.serviceAddressSnapshot.longitude,
				coordinateType: draft.serviceAddressSnapshot.coordinateType,
				remark: draft.serviceAddressSnapshot.remark
			},
			recipientName: draft.elderName,
			recipientPhone: draft.phone,
			contactName: draft.applicantName,
			contactPhone: draft.phone,
			appointmentTime: draft.preferredTime,
			remark: draft.demandSummary
		})
		if (createdOrder != null) {
			return mapOrderToCase(createdOrder)
		}
	}
	return null
}

function getCaseStep(status: ServiceOrderStatus): number {
	if (status == 'created') return 1
	if (status == 'assigned') return 3
	if (status == 'accepted') return 4
	if (status == 'departed') return 5
	if (status == 'arrived' || status == 'in_service') return 6
	if (status == 'pending_acceptance') return 7
	if (status == 'accepted_by_user' || status == 'reviewed' || status == 'settled') return 8
	if (status == 'rejected' || status == 'cancelled' || status == 'exception') return 7
	return 2
}

function getCaseTone(status: ServiceOrderStatus): string {
	if (status == 'created' || status == 'assigned' || status == 'pending_acceptance') return 'warning'
	if (status == 'accepted' || status == 'departed' || status == 'arrived' || status == 'in_service') return 'primary'
	if (status == 'accepted_by_user' || status == 'reviewed' || status == 'settled') return 'success'
	if (status == 'exception' || status == 'cancelled' || status == 'rejected') return 'danger'
	return 'neutral'
}

function getTimelineDescription(log: ServiceOrderTimelineItemType): string {
	if (log.remark != '') {
		return log.remark
	}
	if (log.toStatus == 'created') return '平台已接收预约申请，等待后续处理。'
	if (log.toStatus == 'assigned') return '系统已完成派单，正在通知服务人员。'
	if (log.toStatus == 'accepted') return '服务人员已接单，正在准备上门。'
	if (log.toStatus == 'departed') return '服务人员已出发，正在前往服务地点。'
	if (log.toStatus == 'arrived') return '服务人员已到达服务地点。'
	if (log.toStatus == 'in_service') return '服务已开始执行，请留意后续进度。'
	if (log.toStatus == 'completed') return '服务执行已完成，正在整理结果。'
	if (log.toStatus == 'pending_acceptance') return '服务记录已提交，等待家属验收。'
	if (log.toStatus == 'accepted_by_user') return '家属已确认本次服务结果。'
	if (log.toStatus == 'reviewed') return '家属已完成评价反馈。'
	if (log.toStatus == 'settled') return '本次服务已完成结算归档。'
	if (log.toStatus == 'cancelled') return '服务单已取消。'
	if (log.toStatus == 'rejected') return '服务人员未接受该工单。'
	return '服务过程状态已更新。'
}

function formatServiceAppointmentText(value: string): string {
	if (value == '') {
		return ''
	}
	if (value.indexOf('上午') >= 0 || value.indexOf('下午') >= 0 || value.indexOf('晚上') >= 0) {
		return value
	}
	const parsed = Date.parse(value)
	if (!isNaN(parsed)) {
		const date = new Date(parsed)
		let year = date.getFullYear()
		const currentYear = new Date().getFullYear()
		if (year < currentYear - 1) {
			year = currentYear
		}
		const month = String(date.getMonth() + 1).padStart(2, '0')
		const day = String(date.getDate()).padStart(2, '0')
		const hour = String(date.getHours()).padStart(2, '0')
		const minute = String(date.getMinutes()).padStart(2, '0')
		return year + '-' + month + '-' + day + ' ' + hour + ':' + minute
	}
	const monthDayMatch = value.match(/(\d{2})\/(\d{2})/)
	const timeMatch = value.match(/(\d{2}:\d{2}(\s*-\s*\d{2}:\d{2})?)/)
	if (monthDayMatch != null) {
		const month = monthDayMatch[1] ?? ''
		const day = monthDayMatch[2] ?? ''
		const timeText = timeMatch != null ? (timeMatch[1] ?? '') : ''
		if (month != '' && day != '') {
			return String(new Date().getFullYear()) + '-' + month + '-' + day + (timeText != '' ? ' ' + timeText.replace(/\s+/g, '') : '')
		}
	}
	return value.replace('T', ' ')
}

function mapLogsToTimeline(logs: Array<ServiceOrderTimelineItemType>): Array<HomeServiceTimelineItemType> {
	const timeline = [] as Array<HomeServiceTimelineItemType>
	for (let i = 0; i < logs.length; i++) {
		timeline.push({
			id: logs[i].id,
			title: getServiceOrderStatusText(logs[i].toStatus),
			time: logs[i].createdAt,
			description: getTimelineDescription(logs[i])
		})
	}
	return timeline
}

function mapOrderToCase(order: ServiceOrderType): HomeServiceCaseType {
	return {
		id: order.id,
		caseNo: order.orderNo,
		status: order.status,
		statusText: getServiceOrderStatusText(order.status),
		statusTone: getCaseTone(order.status),
		serviceName: order.serviceName,
		serviceTime: formatServiceAppointmentText(order.appointmentTime),
		applicantName: order.contactName,
		elderName: order.recipientName,
		age: 0,
		phone: order.contactPhone,
		address: order.addressSnapshot.fullAddress,
		summary: order.remark,
		currentStep: getCaseStep(order.status),
		totalSteps: 8,
		staffName: order.staffName == '' ? '待分配' : order.staffName,
		staffPhone: order.staffPhone == '' ? '待分配' : order.staffPhone,
		amount: order.serviceSnapshot.price,
		checkinTime: order.executionRecord != null ? order.executionRecord.checkinTime : '',
		checkinAddress: order.executionRecord != null ? order.executionRecord.checkinAddress : '',
		serviceStartedAt: order.executionRecord != null ? order.executionRecord.serviceStartedAt : order.serviceStartedAt,
		serviceFinishedAt: order.executionRecord != null ? order.executionRecord.serviceFinishedAt : order.completedAt,
		executionSummary: order.executionRecord != null ? (order.executionRecord.summary != '' ? order.executionRecord.summary : order.executionRecord.remark) : '',
		evidenceCount: order.evidenceFiles.length,
		serviceAddressSnapshot: null,
		timeline: mapLogsToTimeline(order.logs)
	}
}

export async function fetchWorkerTasks(): Promise<Array<HomeServiceTaskType>> {
	await delay()
	return TASK_STORE.map((item) => cloneTask(item))
}

export async function fetchWorkerTaskDetail(taskId: string): Promise<HomeServiceTaskType | null> {
	await delay()
	const target = TASK_STORE.find((item) => item.id == taskId)
	return target == null ? null : cloneTask(target)
}

export async function advanceWorkerTask(taskId: string): Promise<HomeServiceTaskType | null> {
	await delay()
	const target = TASK_STORE.find((item) => item.id == taskId)
	if (target == null) {
		return null
	}

	if (target.status == 'pending_visit') {
		target.status = 'serving'
		target.statusText = '服务中'
		target.statusTone = 'primary'
		target.checkInStatus = '已签到'
		target.recordSummary = '已完成签到，请按步骤填写服务记录。'
		target.actionText = '完成提交'
		target.timeline.unshift({
			id: 'tl-' + String(target.timeline.length + 1),
			title: '已到岗签到',
			time: '2026-05-13 14:55',
			description: '护理员已在服务地址完成签到。'
		})
	} else if (target.status == 'serving') {
		target.status = 'completed'
		target.statusText = '待验收'
		target.statusTone = 'success'
		target.recordSummary = '已提交执行记录与服务凭证，等待家属验收。'
		target.actionText = '已提交'
		target.timeline.unshift({
			id: 'tl-' + String(target.timeline.length + 1),
			title: '服务完成待验收',
			time: '2026-05-13 16:20',
			description: '服务记录和凭证已经提交。'
		})
	}

	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
	if (relatedCase != null) {
		if (target.status == 'serving') {
			relatedCase.status = 'in_service'
			relatedCase.statusText = '服务中'
			relatedCase.statusTone = 'primary'
			relatedCase.currentStep = 6
			relatedCase.staffName = target.staffName
			relatedCase.staffPhone = target.staffPhone
			relatedCase.timeline.unshift({
				id: 'case-log-' + String(relatedCase.timeline.length + 1),
				title: '护理员已签到',
				time: '2026-05-13 14:55',
				description: '执行端已开始上门服务。'
			})
		} else if (target.status == 'completed') {
			relatedCase.status = 'pending_acceptance'
			relatedCase.statusText = '待验收'
			relatedCase.statusTone = 'success'
			relatedCase.currentStep = 7
			relatedCase.timeline.unshift({
				id: 'case-log-' + String(relatedCase.timeline.length + 1),
				title: '执行完成待验收',
				time: '2026-05-13 16:20',
				description: '家属可查看记录并进行验收反馈。'
			})
		}
	}

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
	if (relatedAdmin != null) {
		if (target.status == 'serving') {
			relatedAdmin.status = 'in_service'
			relatedAdmin.statusText = '服务中'
			relatedAdmin.statusTone = 'primary'
			relatedAdmin.staffName = target.staffName
		} else if (target.status == 'completed') {
			relatedAdmin.status = 'pending_acceptance'
			relatedAdmin.statusText = '待验收'
			relatedAdmin.statusTone = 'success'
		}
	}

	return cloneTask(target)
}

export async function submitWorkerCheckIn(taskId: string, note: string): Promise<HomeServiceTaskType | null> {
	await delay()
	const target = TASK_STORE.find((item) => item.id == taskId)
	if (target == null) {
		return null
	}

	if (target.status == 'pending_visit') {
		target.status = 'serving'
		target.statusText = '服务中'
		target.statusTone = 'primary'
		target.checkInStatus = '已签到'
		target.recordSummary = note == '' ? '已完成签到，请继续填写服务记录。' : note
		target.actionText = '完成提交'
		target.timeline.unshift({
			id: 'checkin-' + String(target.timeline.length + 1),
			title: '到岗签到完成',
			time: '2026-05-13 14:40',
			description: note == '' ? '护理员已完成签到。' : note
		})
	}

	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
	if (relatedCase != null) {
		relatedCase.status = 'in_service'
		relatedCase.statusText = '服务中'
		relatedCase.statusTone = 'primary'
		relatedCase.currentStep = 6
		relatedCase.staffName = target.staffName
		relatedCase.staffPhone = target.staffPhone
		relatedCase.timeline.unshift({
			id: 'case-checkin-' + String(relatedCase.timeline.length + 1),
			title: '执行人员已到岗',
			time: '2026-05-13 14:40',
			description: note == '' ? '已完成签到，开始执行服务。' : note
		})
	}

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
	if (relatedAdmin != null) {
		relatedAdmin.status = 'in_service'
		relatedAdmin.statusText = '服务中'
		relatedAdmin.statusTone = 'primary'
		relatedAdmin.staffName = target.staffName
	}

	return cloneTask(target)
}

export async function submitWorkerServiceRecord(taskId: string, summary: string): Promise<HomeServiceTaskType | null> {
	await delay()
	const target = TASK_STORE.find((item) => item.id == taskId)
	if (target == null) {
		return null
	}

	target.recordSummary = summary == '' ? target.recordSummary : summary
	target.timeline.unshift({
		id: 'record-' + String(target.timeline.length + 1),
		title: '服务记录已更新',
		time: '2026-05-13 15:30',
		description: summary == '' ? '已保存服务记录。' : summary
	})

	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
	if (relatedCase != null) {
		relatedCase.summary = summary == '' ? relatedCase.summary : summary
		relatedCase.timeline.unshift({
			id: 'case-record-' + String(relatedCase.timeline.length + 1),
			title: '执行记录已回传',
			time: '2026-05-13 15:30',
			description: summary == '' ? '执行端已保存记录。' : summary
		})
	}

	return cloneTask(target)
}

export async function submitWorkerException(taskId: string, exceptionType: string, description: string): Promise<HomeServiceTaskType | null> {
	await delay()
	const target = TASK_STORE.find((item) => item.id == taskId)
	if (target == null) {
		return null
	}

	target.status = 'exception'
	target.statusText = '异常上报'
	target.statusTone = 'warning'
	target.actionText = '已上报'
	target.timeline.unshift({
		id: 'exception-' + String(target.timeline.length + 1),
		title: '异常已上报',
		time: '2026-05-13 15:45',
		description: exceptionType + '：' + description
	})

	const relatedCase = CASE_STORE.find((item) => item.id == target.caseId)
	if (relatedCase != null) {
		relatedCase.status = 'exception'
		relatedCase.statusText = '异常处理中'
		relatedCase.statusTone = 'warning'
		relatedCase.timeline.unshift({
			id: 'case-exception-' + String(relatedCase.timeline.length + 1),
			title: '服务异常待处理',
			time: '2026-05-13 15:45',
			description: exceptionType + '：' + description
		})
	}

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == target.caseId)
	if (relatedAdmin != null) {
		relatedAdmin.status = 'exception'
		relatedAdmin.statusText = '异常处理中'
		relatedAdmin.statusTone = 'warning'
	}

	return cloneTask(target)
}

export async function fetchAdminAssessmentDetail(caseId: string): Promise<HomeServiceAssessmentType | null> {
	await delay()
	const target = ADMIN_ASSESSMENTS.find((item) => item.caseId == caseId)
	return target == null ? null : cloneAssessment(target)
}

export async function submitAdminAssessment(caseId: string, riskLevel: string, careLevel: string, assessmentSummary: string): Promise<HomeServiceAssessmentType | null> {
	await delay()
	const target = ADMIN_ASSESSMENTS.find((item) => item.caseId == caseId)
	if (target == null) {
		return null
	}

	target.riskLevel = riskLevel
	target.careLevel = careLevel
	target.assessmentSummary = assessmentSummary

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
	if (relatedAdmin != null) {
		relatedAdmin.status = 'pending_plan'
		relatedAdmin.statusText = '待方案'
		relatedAdmin.statusTone = 'primary'
		relatedAdmin.assessmentResult = careLevel + ' · ' + riskLevel
	}

	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
	if (relatedCase != null) {
		relatedCase.currentStep = 2
		relatedCase.timeline.unshift({
			id: 'case-assessment-' + String(relatedCase.timeline.length + 1),
			title: '上门评估完成',
			time: '2026-05-13 13:20',
			description: assessmentSummary
		})
	}

	return cloneAssessment(target)
}

export async function fetchAdminServicePlanDetail(caseId: string): Promise<HomeServicePlanType | null> {
	await delay()
	const target = ADMIN_PLANS.find((item) => item.caseId == caseId)
	return target == null ? null : clonePlan(target)
}

export async function submitAdminServicePlan(
	caseId: string,
	planTitle: string,
	serviceFrequency: string,
	serviceCycle: string,
	planSummary: string
): Promise<HomeServicePlanType | null> {
	await delay()
	const target = ADMIN_PLANS.find((item) => item.caseId == caseId)
	if (target == null) {
		return null
	}

	target.planTitle = planTitle
	target.serviceFrequency = serviceFrequency
	target.serviceCycle = serviceCycle
	target.planSummary = planSummary

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
	if (relatedAdmin != null) {
		relatedAdmin.status = 'pending_dispatch'
		relatedAdmin.statusText = '待派单'
		relatedAdmin.statusTone = 'warning'
		relatedAdmin.assessmentResult = target.planTitle + ' · ' + target.serviceFrequency
	}

	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
	if (relatedCase != null) {
		relatedCase.currentStep = 3
		relatedCase.status = 'pending_dispatch'
		relatedCase.statusText = '待派单'
		relatedCase.statusTone = 'warning'
		relatedCase.timeline.unshift({
			id: 'case-plan-' + String(relatedCase.timeline.length + 1),
			title: '服务方案已生成',
			time: '2026-05-13 14:10',
			description: planSummary
		})
	}

	return clonePlan(target)
}

export async function fetchConsumerAcceptanceDetail(caseId: string): Promise<HomeServiceAcceptanceType | null> {
	const detail = await getServiceOrderDetail(caseId)
	if (detail != null) {
		return {
			caseId: detail.id,
			caseNo: detail.orderNo,
			elderName: detail.recipientName,
			serviceName: detail.serviceName,
			acceptanceStatus: detail.status,
			acceptanceStatusText: getServiceOrderStatusText(detail.status),
			rating: detail.review != null ? detail.review.rating : 5,
			feedback: detail.review != null ? detail.review.content : '',
			tags: detail.review != null ? detail.review.tags : [] as Array<string>
		}
	}
	return null
}

export async function submitConsumerAcceptance(
	caseId: string,
	approved: boolean,
	rating: number,
	feedback: string,
	tags: Array<string>
): Promise<HomeServiceAcceptanceType | null> {
	if (approved) {
		const result = await confirmServiceOrder(caseId, rating, feedback, tags)
		if (result != null) {
			return await fetchConsumerAcceptanceDetail(caseId)
		}
		return null
	}
	const rejected = await rejectServiceOrderAcceptance(caseId, feedback)
	if (rejected != null) {
		return await fetchConsumerAcceptanceDetail(caseId)
	}
	return null
}

export async function fetchAdminRectificationDetail(caseId: string): Promise<HomeServiceRectificationType | null> {
	await delay()
	const target = ADMIN_RECTIFICATIONS.find((item) => item.caseId == caseId)
	return target == null ? null : cloneRectification(target)
}

export async function submitAdminRectification(caseId: string, issueSummary: string): Promise<HomeServiceRectificationType | null> {
	await delay()
	const target = ADMIN_RECTIFICATIONS.find((item) => item.caseId == caseId)
	if (target == null) {
		return null
	}

	target.issueSummary = issueSummary
	target.status = 'closed'
	target.statusText = '已关闭'

	const relatedAdmin = ADMIN_APPLICATIONS.find((item) => item.caseId == caseId)
	if (relatedAdmin != null) {
		relatedAdmin.status = 'pending_acceptance'
		relatedAdmin.statusText = '待复验收'
		relatedAdmin.statusTone = 'primary'
	}

	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
	if (relatedCase != null) {
		relatedCase.status = 'pending_acceptance'
		relatedCase.statusText = '待复验收'
		relatedCase.statusTone = 'primary'
		relatedCase.timeline.unshift({
			id: 'case-rectification-' + String(relatedCase.timeline.length + 1),
			title: '整改处理完成',
			time: '2026-05-13 18:10',
			description: issueSummary
		})
	}

	return cloneRectification(target)
}

export async function fetchAdminSettlementDetail(caseId: string): Promise<HomeServiceSettlementType | null> {
	await delay()
	const target = ADMIN_SETTLEMENTS.find((item) => item.caseId == caseId)
	return target == null ? null : cloneSettlement(target)
}

export async function submitAdminSettlementArchive(caseId: string): Promise<HomeServiceSettlementType | null> {
	await delay()
	const target = ADMIN_SETTLEMENTS.find((item) => item.caseId == caseId)
	if (target == null) {
		return null
	}

	target.archiveStatus = 'archived'
	target.archiveStatusText = '已归档'

	const relatedCase = CASE_STORE.find((item) => item.id == caseId)
	if (relatedCase != null) {
		relatedCase.timeline.unshift({
			id: 'case-settlement-' + String(relatedCase.timeline.length + 1),
			title: '结算归档完成',
			time: '2026-05-13 18:30',
			description: '结算单和执行材料已完成归档。'
		})
	}

	return cloneSettlement(target)
}

export async function fetchAdminHomeServiceApplications(): Promise<Array<HomeServiceAdminApplicationType>> {
	await delay()
	return ADMIN_APPLICATIONS.map((item) => ({ ...item }))
}

export async function fetchAdminHomeServiceOverview(): Promise<Array<HomeServiceOverviewCardType>> {
	await delay()
	return ADMIN_OVERVIEW.map((item) => ({ ...item }))
}