81 lines
2.9 KiB
SQL
81 lines
2.9 KiB
SQL
-- =====================================================================================
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-- Schema: 客服模块核心表
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-- 位置：docs/sql/10_schema/kefu/ml_kefu_tables_v1.sql
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-- 对象类型：Schema (DDL)
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-- 版本：v1
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-- 说明：包含客服账号、话术、留言及自动回复逻辑
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-- =====================================================================================
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-- 1. 客服人员表
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CREATE TABLE IF NOT EXISTS public.ml_kefu_accounts (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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user_id UUID NOT NULL REFERENCES public.ak_users(id), -- 关联主用户表
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nickname TEXT NOT NULL, -- 客服昵称
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avatar TEXT NULL, -- 客服头像
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status SMALLINT NOT NULL DEFAULT 1, -- 1:启用, 0:禁用
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is_online BOOLEAN NOT NULL DEFAULT FALSE,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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-- 2. 话术分类表
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CREATE TABLE IF NOT EXISTS public.ml_kefu_word_categories (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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name TEXT NOT NULL,
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sort INT NOT NULL DEFAULT 0,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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-- 3. 客服快捷话术表
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CREATE TABLE IF NOT EXISTS public.ml_kefu_words (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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category_id UUID NOT NULL REFERENCES public.ml_kefu_word_categories(id) ON DELETE CASCADE,
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title TEXT NOT NULL,
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content TEXT NOT NULL,
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sort INT NOT NULL DEFAULT 0,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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-- 4. 用户留言反馈表
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CREATE TABLE IF NOT EXISTS public.ml_kefu_feedbacks (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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user_id UUID NULL REFERENCES public.ak_users(id), -- 允许匿名留言
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nickname TEXT NULL,
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phone TEXT NULL,
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content TEXT NOT NULL,
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status SMALLINT NOT NULL DEFAULT 0, -- 0:未处理, 1:已处理
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reply_content TEXT NULL, -- 管理员回复内容
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processed_at TIMESTAMPTZ NULL, -- 处理时间
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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-- 5. 关键词自动回复表
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CREATE TABLE IF NOT EXISTS public.ml_kefu_auto_replies (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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keyword TEXT NOT NULL,
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content TEXT NOT NULL,
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reply_type TEXT NOT NULL DEFAULT 'text', -- text, image
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status SMALLINT NOT NULL DEFAULT 1, -- 1:开启, 0:关闭
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created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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-- 索引
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CREATE INDEX IF NOT EXISTS ml_kefu_accounts_user_id_idx ON public.ml_kefu_accounts (user_id);
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CREATE INDEX IF NOT EXISTS ml_kefu_words_category_id_idx ON public.ml_kefu_words (category_id);
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CREATE INDEX IF NOT EXISTS ml_kefu_feedbacks_status_idx ON public.ml_kefu_feedbacks (status);
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CREATE INDEX IF NOT EXISTS ml_kefu_auto_replies_keyword_idx ON public.ml_kefu_auto_replies (keyword);
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